Hospitality Lead

The Hospitality Lead at Fitometry Health Club is the guardian of first impressions and daily experiences. This role exists to train, elevate, and uphold Fitometry’s hospitality standards and core values, while actively serving on the floor as a Concierge.This is not a back-office position. The Hospitality Lead leads by example—welcoming members, solving problems in real time, coaching concierges, and ensuring every touchpoint reflects the Fitometry brand. If standards slip, this role notices. If service shines, this role built it.Core Responsibilities1. Hospitality & Member Experience LeadershipOwn and protect Fitometry’s hospitality standards, service behaviors, and cultural expectationsEnsure every member interaction feels intentional, warm, and elevatedIdentify friction points in the member journey and proactively correct themAct as a visible leader on the floor during peak and off-peak hours2. Concierge Oversight & DevelopmentProvide daily direction, coaching, and accountability for the Concierge teamTrain new concierges on service standards, systems, tone, and expectationsReinforce consistency in greetings, problem resolution, scheduling, and communicationAddress performance issues quickly and constructivelyServe as the escalation point for member concerns when needed3. Hands-On Concierge DutiesActively work Concierge shifts as needed (check-in, tours, phone/email inquiries, scheduling)Model “gold standard” service behaviors for the teamSupport sales, wellness navigation, and program awareness through thoughtful engagementMaintain front desk organization, presentation, and accuracy4. Training, Standards & AccountabilityLead ongoing service refreshers and micro-trainingsEnsure SOPs, scripts, and service expectations are followed consistentlyPartner with leadership to refine hospitality processes and elevate the member experienceUphold Fitometry’s core values in behavior, decisions, and coaching5. Cross-Department CollaborationWork closely with Sales, Group Fitness, Personal Training, and Operations to create a seamless experienceEnsure concierges are informed and aligned with current promotions, programs, and initiativesAct as a cultural bridge between departments and the front lineWho You AreA natural host—you notice details, read people well, and take pride in serviceComfortable leading peers while still rolling up your sleevesYou don’t wait to be told when something is off—you fix itCalm under pressure, confident in conversation, and solution-orientedYou care deeply about standards, consistency, and team cultureQualificationsMinimum 2 years in hospitality, managing member experience, customer service leadership, in a hotel or luxury service environmentExperience training or leading front-line staff requiredAble to work varied shifts, including days, evenings and weekendsStrong communication and interpersonal skillsFitness, wellness, or service-based industry experience a plusWhy Fitometry Health ClubAt Fitometry Health Club hospitality is not a “nice to have”—it’s a competitive advantage. This role is for someone who wants to shape culture, elevate people, and create experiences members feel the moment they walk in the door.

Salary : $40,000 - $45,000