What are the responsibilities and job description for the FSU Undergraduate Federal Work Study Student Employment-OneCard Technician position at Fitchburg State University?
Student workers report to OneCard Office staff for various duties related to the modification and production of OneCards. OneCard Technicians are responsible for producing new OneCards and replacing them for the campus community. Student workers also collect payment for replacement cards. OneCard Techs will be tasked with troubleshooting problems related to the OneCard. They also perform administrative assistant duties for the OneCard staff, including, but not limited to: word processing, managing incoming telephone calls, updating social media notices about the OneCard Office, and assisting with email replies concerning the OneCard Office.
Job Requirements:
Student workers must be able to perform complex projects from start to finish, maintain office confidentiality, comprehend and utilize a basic knowledge of the various aspects of the OneCard process, ask questions when needed, and perform general office procedures. Demonstrate good interpersonal skills, including excellent written and spoken communication and phone skills, as well as being flexible and having a positive attitude. Exhibit basic working knowledge of computers and major office productivity software, with an aptitude to learn new software necessary to make or update OneCards. Strong attention to detail and instructions to preserve data integrity while ensuring customers are given timely service. Ability to follow and maintain OneCard Office policies and protocols.
Additional Information:
Shift Information: This is a student only posting and you must have Federal Workstudy money allocated to you in your financial aid package.
Shift will vary based on student schedules and students may work no more than 20 hours per week. Rate of pay is $15 per hour.
Hours of operation: 8 AM - 5 PM
Dates of employment: September 2026-May 2027
Student Office Assistants report to:
Darryl Les, Director, OneCard (978) 665-3376
Matilda Goad, OneCard, (978) 665-3039
OneCard Office, Anthony Building, Room 118
Fitchburg State University
Priority Review: 9/1/26
Fitchburg State University is an equal opportunity employer.
Salary : $15