FSU Undergraduate Federal Work Study Student Employment-Basic Needs Operations Assistant

The Office of CARE & Case Management is seeking a federal aid recipient for student employment. This position will be funded by federal work study dollars; only students that receive financial aid awards can be considered.
Questions? Log into MyFalcon to check your FWS award, or contact Financial Aid (ext. 3156, finaid@fitchburgstate.edu).

"Please see below the specific duties and responsibilities for the position."

As a Basic Needs Operations Assistant, you'll be the welcoming face of the Falcon Bazaar Food & Necessities Pantry and the Professional Clothing Closet. Helping fellow Fitchburg State University students access food, hygiene items, and professional attire in a supportive, judgment-free space. The Operations Assistant works across both programs, which are part of the Office of CARE & Case Management.

Duties include, but are not limited to:

• Provide friendly customer service to students, including maintaining a professional appearance.
• Assist students visiting the Falcon Bazaar Food and Necessities Pantry and the Professional Clothing Closet in locating, selecting, and signing out items using PantrySoft.
• Maintain accurate records of student visits and inventory of items using PantrySoft.
• Assist with processing and fulfilling online orders placed through PantrySoft for pickup at the Falcon Bazaar.
• Maintain bazaar stock and tidiness, including moving and unpacking boxes, and organizing shelves and clothing racks.
• Attend bi-weekly/monthly 1:1 meetings with supervisors and monthly in-service staff training sessions.
• Help plan, set up, staff, and break down displays for outreach events, donation drives, and campus tabling.
• Help create content for the office's social media to promote programs, services, and events.
• Complete other duties as assigned.

• Possess good computer and typing skills.
• Effective verbal and written communication skills.
• Customer service-oriented.
• Dependable and responsible.
• Ability to work independently and as part of a team.
• Lift and move objects up to 25 lbs.
• Must possess federal work-study.

• Hiring for the Fall 2026 semester.
• This is a part-time, non-benefited student-only position, and the hourly rate is $15.00
• The schedule for this position is 5 hours per week.
• Students do not work during scheduled class times, University academic calendar breaks, Federal Holidays, or University closures.
• The Office of CARE & Case Management will collect and keep your application on file for the academic year. Due to the volume of applications, we are unable to contact every applicant; the hiring manager will contact candidates who meet the qualifications directly for an interview.
• If you should have any questions related to the job opportunity, please contact the Office of CARE & Case Management at 978-665-3880 or care@fitchburgstate.edu. For assistance or questions with the job site, please contact the Office of Human Resources.
• Fitchburg State University is an equal opportunity employer.