Hospitality Specialist

fit-flavors is the gold standard for healthy, convenient, and crave-worthy meals. We prepare and package over 15,000 meals per week in our production facility and distribute them throughout the St. Louis area, to both our storefront locations and direct-to-customer homes. We are a faith-driven organization, deeply rooted in Christian values, guiding our mission with integrity, purpose, and service.

As we continue to grow, we are looking for a Hospitality Specialist who embodies our mission, delivers exceptional service, and creates meaningful connections with each and every customer.

Position Summary

As a Hospitality Specialist, you are the face of fit-flavors delivering warm, personalized service that helps customers feel seen, supported, and confident in their healthy lifestyle choices.

You use thoughtful conversation and strong product knowledge to guide guests through our menu, sharing accurate information while naturally driving sales and supporting daily operations.

The ideal candidate is passionate about people, thrives in a purpose-driven environment, and understands that genuine hospitality and business success go hand in hand.

What We Offer

• Competitive pay aligned with experience

• Growth Track to unlock salaried positions in as little as 6 months

• 1 free shift meal every day you work

• 50% discount on meals (30% for immediate family)

• Health, Vision, and Dental Insurance

• 401(k) with 4% company match

• 2 Weeks Paid Time Off (with more offered as your tenure grows)

• 1 Week of additional unpaid time off

• 6 Paid Holidays

• Additional wellness benefits (e.g., free group workouts, etc.)

• Opportunities for professional growth in a fast-growing local business (e.g. tuition reimbursement, management training, etc.)

Responsibilities

• Deliver legendary hospitality to every guest through consistent touch points

• Proactively identify guest needs and offer tailored recommendations

• Maintain deep knowledge of menu items, nutrition, and promotions

• Uphold fit-flavors standards of professionalism, cleanliness, and service

• Support store operations by completing assigned shift duties accurately and on time

• Clear communication with team and leadership, contributing to a positive culture

• Take ownership of personal learning and development by engaging with training tools and feedback

• Ask for Google Reviews in a natural manner

Results

• Guests consistently feel seen, supported, and cared for

• A high percentage of first-time customers become loyal, repeat guests

• Store sales, average order value, customer retention, and number of Google Reviews steadily improve

• Audit and secret shopper scores show continuous growth

• The store team operates with confidence, hospitality consistency, and alignment to fit-flavors culture

• Every interaction contributes to strengthening our reputation as the first resource in healthy eating

Expectations

• Maintain professional appearance

• Set a positive, welcoming energy

• Show strong social awareness

• Be consistently pleasant, positive, and kind

• Engage in genuine, intentional conversation with customers

• Demonstrate strong menu and nutrition knowledge

• Upsell and suggest add-ons naturally

• Handle customer issues with confidence and professionalism

• Listen actively and respond to customer cues

• Multi-task effectively

• Use technology confidently, including self-checkout

• Stay engaged on Slack

• Use professional language (avoid slang)

• Be solutions-oriented and proactive in problem-solving

• Arrive on time, every shift

• Participate actively in Pre-Shifts and produce high-quality Shift Notes, every shift

• Contribute positively to fit-flavors culture (if you’re not adding, you’re subtracting by default)

Education and Experience

• The ability to deliver elevated, authentic, and personalized hospitality

• Strong interpersonal and communication skills

• Experience in upscale retail, fine dining, boutique service, or hospitality preferred

• Interest in health and nutrition

• Desire to develop professionally and the willingness to apply feedback

• Consistently exudes confidence, competence, and capability to grow within the Hospitality Growth Track

Schedule

• Set schedule (typically the same schedule every week)

• 3x weekday shifts; 9:45 AM to 7:15 PM

• 1x weekend shift; 9:45 AM to 6:15 PM

Note: Schedule requirements change with growth on the Hospitality Growth Track

Physical Requirements

• Ability to walk and move quickly within a busy environment

• Physical ability to stand for long periods of time

• Ability to tolerate cooler environment (40°F walk-in cooler)

• Ability to reach, bend, squat, kneel, and lift 25 lb cases of food unassisted