Hospitality Manager (4-5 Stores; STL District)

Department: Store Operations

Classification: Salaried, Exempt

Reports To: District Manager

Portfolio: 4–5 Stores

We’re not just any meal prep company—we’re the gold standard for healthy, convenient, and crave-worthy meals. We prepare and package over 4,000 meals per day in our industrial kitchen and distribute them throughout the St. Louis area, to both our storefront locations and direct-to-customer homes. We are a faith-driven organization, deeply rooted in Christian values, guiding our mission with integrity, purpose, and service.

As we continue to grow, we are looking for a Hospitality Manager who embodies our mission, delivers exceptional service, and creates meaningful connections with each and every customer.

The Hospitality Manager owns the operations, team development, and business performance of 4 - 5 fit-flavors locations. You lead from the floor on peak days while directing your team, making staffing and operational decisions, handling customer escalations, and managing administrative responsibilities — with the autonomy and responsibility to drive consistency across your stores. You are the bridge between daily store operations and district-level leadership, and you serve as the District Manager’s primary backup.

- Own the operations, staffing, and guest experience across your assigned portfolio of 4–5 stores

- Serve as acting District Manager when the DM is unavailable

- Manage cross-store staffing, scheduling, and labor against budget

- Make hiring, termination, promotion, and disciplinary decisions with authority

- Identify systemic operational issues across stores and design solutions

- Direct, coach, and develop all Hospitality Specialists across your portfolio

- Proactively and constantly collaborate with all other Hospitality Managers to ensure consistency across all fit-flavors locations

- Plan and lead Pre-Shift meetings; set daily priorities and assign responsibilities

- Make staffing and scheduling decisions across your portfolio, working with other Hospitality Managers as necessary to ensure all stores are appropriately staffed

- Interview, hire, train, and onboard new Hospitality Specialists

- Conduct coaching conversations and progressive discipline when needed

- Conduct Quarterly Status Checks (e.g. performance reviews) for all Hospitality Specialists across your portfolio

- Conduct regular 1:1s to deeply understand your employees

- Maintain staffing in alignment with the Labor Plan; hire proactively when possible

- Identify and develop team members for lead responsibilities

- Monitor store performance metrics and take corrective action to meet targets (e.g. selling meals before expiration to avoid discounts and spoilage, store Google Review goals, secret shopper ratings, etc.)

- Handle facility and vendor issues for your stores (maintenance, equipment, supplies, etc.)

- Participate in the shared customer service rotation, resolving tickets, managing ordering issues, and coordinating across departments

- Resolve customer escalations and de-escalations from any store with confidence and professionalism

- Plan and execute menu changeovers, promotional launches, and seasonal transitions at your stores

- Own administrative responsibilities across your portfolio (ordering, business licenses, health inspection documentation, etc.)

- Manage store opening/closing procedures, daily cash reconciliation, and food safety compliance

- Participate in the Weekend Manager on Duty (MOD) rotation

- Attend and support community events and marketing activations

- Respond to store alarms and emergencies for assigned locations 24/7

- Deliver exemplary hospitality to every guest while on the floor

- The fit-flavors Way is upheld in all duties.

- All assigned stores meet or exceed defined targets

- All fit-flavors stores are managed consistently across all Hospitality Managers

- Audit and secret shopper scores demonstrate continuous improvement

- Team members are developed, engaged, and performing to standard

- Staffing coverage is maintained across the portfolio with minimal disruption