Hospitality & Property Operations Manager

Sawyer's Landing

Full-Time | Hybrid Compensation

Must be Onsite a Minimum of 3 Days Per Week (More During Peak Season)

Position Summary

The Hospitality & Property Operations Manager is responsible for delivering an exceptional guest experience while overseeing lodging operations, housekeeping, laundry services, property appearance, and occupancy growth at Sawyer's Landing.

This position combines hospitality leadership with hands-on operational management. The ideal candidate will ensure lodging units, event spaces, and guest areas remain clean, welcoming, and guest-ready while actively working to increase bookings, maximize occupancy, and maintain revenue goals.

This role includes both hourly operational responsibilities and commission incentives tied to lodging performance.

Compensation Structure

Base Pay

Hourly compensation for operational responsibilities, including:

• Property oversight
• Staff management
• Guest communications
• Laundry operations
• Inspections
• Scheduling
• Housekeeping management
• Grounds oversight

Incentive Pay

Commission opportunities based on:

• Occupancy percentage
• Lodging revenue growth
• Direct bookings
• Guest satisfaction metrics
• Achievement of annual lodging goals

Primary Responsibilities

Lodging Operations

• Manage all lodging accommodations and guest stays.
• Ensure units are guest-ready before every arrival.
• Conduct regular inspections of lodging units.
• Coordinate maintenance and repair needs.
• Manage supplies, inventory, and guest amenities.
• Oversee booking platforms and reservation systems.

Occupancy & Revenue Growth

• Increase annual occupancy rates.
• Develop strategies to generate repeat guests.
• Monitor competitor pricing and market trends.
• Adjust nightly rates to maximize occupancy and revenue.
• Identify opportunities for direct bookings.
• Collaborate with leadership and marketing on promotions and special packages.
• Review occupancy and revenue reports weekly.

Housekeeping Leadership

• Recruit, hire, train, and manage cleaning staff.
• Create cleaning schedules.
• Maintain cleaning standards and accountability systems.
• Perform quality inspections.
• Develop SOPs and cleaning checklists.
• Ensure all guest spaces exceed cleanliness standards.

Laundry Operations

• Manage all laundry operations for:
• Sawyer's Landing Lodging
• The Station
• The Well

Responsibilities include:

• Washing
• Drying
• Folding
• Sorting
• Inventory management
• Ensuring adequate linen levels
• Organizing linen storage areas
• Maintaining laundry equipment and reporting issues

Guest Experience

• Serve as the primary point of contact for lodging guests.
• Respond promptly to guest inquiries.
• Resolve guest concerns professionally.
• Monitor guest reviews and feedback.
• Create systems that improve the overall guest experience.
• Maintain hospitality standards consistent with the Sawyer's Landing brand.

Grounds & Property Appearance

• Conduct weekly property walks.
• Ensure outdoor areas remain clean and inviting.
• Monitor:
• Fire pits
• Outdoor furniture
• Landscaping appearance
• RV sites
• Signage
• Walking paths
• Common areas
• Coordinate improvements as needed.

Process Development

• Develop systems and procedures that support future growth.
• Document all operational processes.
• Improve efficiency and consistency.
• Create scalable systems for additional lodging units and future expansion.

Key Performance Indicators (KPIs)Occupancy

• Achieve 50% annual occupancy (2026)
• Achieve 65% annual occupancy (2027)

Revenue

• Meet annual lodging revenue goals
• Increase average nightly rate where appropriate
• Increase direct booking percentage

Guest Experience

• Maintain 4.8 star average rating
• Less than 2% guest complaints
• Respond to guest inquiries within 1 hour during business hours

Housekeeping

• 95% inspection pass rate
• Less than 2% cleanliness complaints
• 100% guest-ready units by check-in

Laundry

• Zero linen shortages
• Laundry completed within required turnaround times

Property Standards

• Weekly property inspections completed
• All guest-facing areas maintained to brand standards

Ideal Candidate

• Hospitality, hotel, STR, Airbnb, campground, resort, or property management experience.
• Strong customer service skills.
• Comfortable leading a team while remaining hands-on.
• Organized and detail-oriented.
• Strong communication skills.
• Self-motivated and capable of working independently.
• Able to solve problems quickly and professionally.
• Passionate about creating exceptional guest experiences.

Success in This Role

Success means guests arrive at a spotless property, leave glowing reviews, staff know exactly what is expected, and occupancy continues to grow year after year.

Work Location: In person