Social Media Specialist

Job Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? About the role: The Social Media Specialist will drive engagement and networking through social media outlets that support the FIS brand and business operations. What you will be doing: • Creates and manages company Facebook page or Twitter account. • Communicates the corporate image or products through social media networks and tools. • Monitors company online communities and presence. • Determines which social media channels to use and analyzes their effectiveness. • Monitors and responds to posts and feedback. • Makes initial responses to inquiries, complaints, comments and other contacts generated through social media and coordinates escalations or further communications; analyzes responses to social media activities and makes recommendations. • Identifies opportunities to enhance social media interaction with customers, clients and/or the general public. • Builds a community of social media followers. • Stays up-to-date on the latest social media trends. • Writes, edits and produces social network page, blog and microblogging content for internal and external communications. • Builds and executes social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification. • Generates, edits, publishes, and shares daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action. • Sets up and optimizes company pages within each platform to increase the visibility of FIS’s social content. • Moderates all user-generated content in line with moderation policy for each community. • Creates editorial calendars and syndication schedules. • Continuously improves by capturing and analyzing appropriate social data/metrics, insights, and best practices. • Collaborates with other departments (customer relations, sales, etc.) to manage reputation, identify key players, and coordinate actions What you will need: Bachelor’s degree in Communications, Marketing, Business, New Media, or Public Relations or the equivalent combination of education, training, or work experience. Typically requires five to ten years of experience. • Must be skilled in current and emerging media content, community engagement, blogs, etc. • Proven working experience in social media or related field • Knowledgeable of FIS and competitors • Excellent consulting, writing, editing (photo/video/text), presentation, and communication skills • Demonstrable social networking experience and knowledge of social analytics tools • Adequate knowledge of web design, web development, and search engine optimization (SEO) • Knowledge of online marketing and good understanding of major marketing channels • Positive attitude, detail and customer oriented with good multitasking and organizational ability What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass