Desktop Support Representative Specialist

Job Description Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: The Desktop support team at FIS is responsible for supporting internal colleagues both in the office and virtual employees. Support consists of laptops and desktops built with a Windows 11 operating system and a small number of MacBook’s. There is also the occasional need to support audio and video equipment is our collaboration rooms. Please make note that this position requires 5 days a week onsite in Jax. What you will be doing: In this role you will provide day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure proper operation of technology applications and equipment. Responds to initial technical support inquiries, resolves routine issues and refers more complex inquiries to senior technicians. Checks out and approves operational quality of system equipment. Ensures customer satisfaction by advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. May instruct customers in the operation and maintenance of the products/equipment as well as provide technical support services to customers including troubleshooting, problem resolution and diagnosing equipment interface problems during installations. Provides desk-side assistance in resolving technology support issues. Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. Other related duties assigned as needed. What you bring: High school diploma or GED 5 years’ experience with troubleshooting and responding to tickets Knowledge and understanding of hardware/software programs for assigned products Stays up-to-date with latest technology Ability to communicate effectively verbally and in writing Ability and flexibility to work extended hours when necessary to maintain client satisfaction What we offer you: The chance to work on some of the most challenging, relevant issues in financial services & technology Great work spaces with dedicated and motivated colleagues A work environment built on collaboration, flexibility and respect with varied and challenging work to help you grow your technical skillset A fantastic range of benefits including private medical cover, dental cover and travel insurance Added Bonus if you have: Microsoft Office 365 skills The ability to work effectively on a large team. Great customer service skills to help provide a great customer ex Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass