Technical Writer Lead

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Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About The Team:

The Electronic Benefits Transfer (EBT) Technical Documentation and Training team is part of FIS Government Solutions. We are a distributed team (US and India) with a mission to deliver quality materials on time for our state clients and internal stakeholders.

About The Role:  

Lead the strategy, development and governance of client-facing technical documentation for FIS Government Solutions. You will independently own deliverables, define standards, drive cross-functional reviews, and mentor writers to deliver accurate, compliant and user-centered content (e.g., system design documents, application user manuals, and report/interface specifications). Success in this role requires tenacity in pursuing answers, a probing curiosity to learn product behavior and business context, and the judgment to turn ambiguity into clear documentation decisions.

What You Will Be Doing:

• Support a small team of writers who produce a complete documentation set for multiple state clients and applications; evaluate work and assign tasks
• Determine documentation updates by reviewing requirements/design inputs and confirming scope with product, development, test, and project management teams
• Produce clear client-facing deliverables, including system documents, user manuals, report/interface specifications, job aids and training/communications artifacts
• Lead and facilitate review meetings with state clients and internal subject matter experts; drive timely feedback and incorporate revisions to maintain accuracy
• Mentor and coach writers; provide editorial feedback, quality checks and guidance on tools and processes
• Manage documentation repository; maintain version control and archival copies of approved documents
• Define and enforce documentation standards, templates, and style guidelines; set team policies and lead continuous improvement efforts

What You Will Need:

• 7 years of experience in technical writing in a software development environment, including maintaining and updating an established documentation set
• Proven ability to multi-task across multiple projects, meet deadlines, and build effective working relationships with diverse colleagues, clients and stakeholders
• Demonstrated ability to work independently and take full ownership of content quality, timelines, approvals, and deliverables
• Tenacity when obtaining answers from SMEs and source systems; ability to ask relevant follow-up questions and persist until information is complete and verified
• Probing curiosity and a desire to learn product behavior, client/business context and end-to-end processes (including EBT domain content)
• Strong writing and editing skills with attention to detail and a focus on usability for target audiences
• Proficiency with documentation and collaboration tools, including Microsoft Word (strong skills), Excel, PowerPoint, SharePoint/Teams, and Jira
• Experience using screen capture/editing tools (e.g., Snagit) and working with graphics/visuals for user documentation
• Bachelor’s degree or the equivalent combination of education, training, and work

Added Bonus If You Have:

• Experience in financial services, payments, or other highly regulated industries
• Experience with public benefit programs, especially EBT (SNAP, TANF, WIC)
• Experience developing and delivering training materials and/or facilitating training sessions
• Familiarity with content management concepts or tools (structured content, single-sourcing, versioning and release management)
• Experience with short video development and production tools

What We Offer You:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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