Technical Writer

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

NATURE AND SCOPE

Reporting to the SVP, Enterprise Project Management Office, the Technical Writer plays a critical role in developing, standardizing, and maintaining comprehensive policy and procedure documentation across the enterprise. This role requires a deep understanding of business operations, regulatory compliance, and legal requirements to ensure all documentation aligns with business goals and industry standards. The Technical Writer will contribute to the creation of an enterprise-wide documentation framework that drives clarity, accuracy, and consistency, supporting operational efficiency and risk mitigation throughout the credit union. The Technical Writer ensures documentation is consistent, user-friendly, and effective for both technical and non-technical audiences.

Requirements

• Bachelor’s degree in related field and a minimum of 3 years of experience in technical writing and business process documentation preferably in the financial services industry. Equivalent combination of education and experience will be considered.
• Demonstrated ability in engaging stakeholders and building trusting relationships; proven ability to understand the goals of the business and project teams.
• Strong critical thinking, problem solving, and solution development skills.
• Adept communicator; providing consistent, concise, relevant, reliable, and timely information to all appropriate stakeholders.
• Domain knowledge relevant to retail banking, lending, banking/credit union operations.
• Must have a thorough understanding of company policies and procedures as they relate to this position. Must understand and comply with all job-related State and Federal laws and regulations.
  
  

PRINCIPAL ACCOUNTABLITIES

• Develop comprehensive enterprise-wide policy, procedure, internal forms, job aids, checklists, guides, and guideline documents, both new and revising existing, considering business goals, compliance, and legal requirements.
• Leverage internal resources, (e.g., process maps, learning and development content, and internal audits) to continually improve documents, eliminate issues, and minimize risk.
• Collaborate with business owners, project teams, and subject matter experts to draft new and edit existing procedures and documents as part of formal projects and through day-to-day procedure and documents changes.
• Maintain consistency and accuracy across all documentation using established style guides and templates, and appropriate use of the overall document management framework. Perform quality control reviews of procedures and documents drafted by authors to ensure they are in the standard format and are easy to read and follow. Leverage the framework to ensure continued alignment with regulatory, risk management, and compliance documentation review.
• Support and improve upon an established document management framework and recommend supporting tools for template formatting, version control, and terminology across all documentation and business units to ensure consistency and accuracy.
• Ability to proficiently manage approximately new and/or changed 400-500 documents per year.
• Facilitate periodic reviews of published procedures and documents to ensure they remain accurate.
• Identify, formulate, and propose business process improvement opportunities. Identify duplicative business processes across the organization and partner with Operational Effectiveness efforts to remediate.
• Support and contribute to overall operational effectiveness and continuous improvement efforts.
• Collaborate and advise associates from any level of the organization based on the project, including senior management, department heads, and other colleagues.
• Perform other duties as assigned.
  
  

EEO/Veterans/Disabled