System Support Analyst Seniors

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Job Description

FIS Management Services, LLC seeks System Support Analyst Seniors in Jacksonville, FL to be responsible for maintaining and managing the FIS Product- CARDBASE. Monitor system performance, identify and resolve technical issues, and ensure the proper functioning of mainframe applications and databases. Analyze system logs, identify root causes of incidents, and document system configurations, processes, and procedures. Monitor the performance of services to ensure compliance with agreed SLAs. Ensure system security and integrity and provide resolutions to a diverse range of complex problems raised by end users. Collaborate with other IT professionals and departments to optimize product performance. Participate in disaster recovery planning and testing. Lead IT support group activities and provides analytical and technical assistance to the support team. Identify complex problems and develop, evaluate, and implement solutions. Develop and design effective system-generated reports. Coordinate and prioritize requests/tickets among team members. Provide recommendations for enhancements to department processes and procedures. Participate in all phases of product development to ensure a smooth transition into production for the users, clients, and support personnel. Coach and/or mentor junior System Support Analysts and support staff.

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electronic Engineering, or related field and five (5) years of progressively responsible experience in the job offered or a related occupation: working with IBM Mainframes including Cobol, JCL, VSAM and Database; enhancing the existing mainframe applications coded for Online and Batch processing; utilizing technical expertise to integrate mainframe services with other products via API calls for system reliability and accessibility; enhancing and implementing multiple changes using COBOL language to the transaction processing system; coding JCL's for transmitting data to various downstream

systems; creating and enhancing JCL and VSAM jobs to execute the Cobol modules and updating the standalone jobs used on reporting; utilizing flat files and coding VSAM datasets; enhancing and archiving the VSAM Clusters, GDG's for mainframe applications for optimal mainframe storage and reuse; creating ad-hoc jobs to address customer issues; analyzing IMS system logs; identifying e-root causes of incidents and developed strategic solutions utilizing COBOL - IMS languages; unloading and loading data from Higher environments to lower environments through IMS modules; loading and unloading data on DB2 tables; enhancing the COBOL-DB2 Online and batch programs based on customer issues; executing SQL queries using SPUFI; and working with REXX to develop in-house tools for automating everyday activities. Telecommuting and/or working from home may be permissible pursuant to company

policies.

QUALIFIED APPLICANTS:  Please apply directly through our website by clicking on “Apply Now.”

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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