Sr. Manager, Quality Assurance

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Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Role

As a Senior Manager, Quality Assurance, you are responsible for defining and leading quality engineering strategy across multiple products or a regional portfolio. You ensure quality is embedded across the software development lifecycle for complex, distributed systems. Your success is measured through improved stability, reduced defects, predictable releases, and strong alignment with product and engineering leadership.

Hybrid work model in Jacksonville, FL — 3 days a week in the office, 2 days remote

What You Will Be Doing

• Define and execute end‑to‑end QA strategy across functional, integration, and end‑to‑end testing.
• Lead quality engineering efforts across multiple teams, products, or regional portfolios.
• Balance maintenance, defect reduction, security and vulnerability work, upgrades, and delivery commitments.
• Establish consistent QA processes, governance, and ways of working across distributed teams and vendors.
• Drive test planning, risk‑based test coverage, defect triage, and release readiness reporting.
• Integrate automated testing into CI/CD pipelines and implement clear, actionable quality gates.
• Enable effective test data and environment management for reliable, repeatable execution.
• Improve platform stability through fast feedback loops and measurable quality metrics.
• Partner closely with product and engineering leaders to drive alignment and delivery confidence.
• Coach and develop QA leads and engineers, building a high‑performing, quality‑first culture.

Required Qualifications

• 8 years of quality engineering experience, including 5 years in a QA lead role overseeing multiple products or a regional portfolio
• Demonstrated depth in quality engineering for complex, distributed systems.
• Extensive experience leading QA across multiple products or portfolios.
• Proven ability to define and execute enterprise‑scale QA strategies.
• Strong expertise in test management, execution practices, and release governance.
• Hands‑on experience integrating automated tests into CI/CD pipelines.
• Experience establishing QA standards and governance across teams and vendors.
• Strong stakeholder management, communication, and people leadership skills.
• Bachelor’s degree in computer science, engineering, or a skills‑based equivalent.

Preferred Qualifications

• Experience supporting digital banking, payments, or financial services platforms.
• Exposure to industry messaging standards such as SWIFT.
• Experience driving quality improvements using data‑driven metrics.
• Familiarity with security, vulnerability, and resilience testing in regulated environments.

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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