Sr Manager, Business Operations

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Type Of Hire :

Education Desired :

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

As a Salesforce Business Architect, you’ll act as a strategic bridge between business stakeholders and technical teams, defining, designing, and governing Salesforce solutions that align with business goals. You will map business capabilities, lead requirement workshops, and ensure scalable, efficient system design - focusing on business process optimization/mapping. 

Please note: This is a full-time position with a required hybrid schedule in the posted location.

Current and future sponsorship are not available for this position

What you will be doing:

• Strategic Alignment: Map business processes to Salesforce capabilities and design solutions that align with business goals and industry best practices.
• Stakeholder Engagement: Lead workshops, journey mapping, and capability modeling to define requirements with business leaders.
• Solution Design: Create architectural designs, including data models and process flows, to bridge business vision with technical reality.
• Governance & Optimization: Ensure high-quality implementations by setting standards, managing technical debt, and driving adoption.
• Gap Analysis: Perform gap analysis to determine necessary custom solutions vs. standard platform functionalities.
• Project Leadership: Partner with developers, administrators, and consultants to oversee implementation and ensure ROI. 

What you bring:

• Experience: Experience with Salesforce platform functionality, including Sales Cloud, Service Cloud, or industry-specific solutions.
• Communication: Strong ability to translate complex technical concepts into business language.
• Process Mapping: Proficiency in modeling business processes and mapping them to CRM technology.
• Strategy: Expertise in business analysis, requirements gathering, and solution scoping.

Education

• Bachelor's degree
• Salesforce certifications preferred.

Added Bonus if you have:

• Experience with Salesforce Sales, Service and / or Financial Services Cloud
• Strong verbal and written communication
• Ability to gather, analyze, and present information to different audiences
• Ability to understand a process at a high level, while still drilling into details
• Have a thorough understanding of process mapping, data collection, data analysis, procedure writing, and overseeing effective requirements documentation

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.