Programmer Analyst Seniors

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Job Description

FIS Management Services, LLC seeks Programmer Analyst Seniors in Jacksonville, FL to collaborate with the Payments Software team and work closely with Client Services and Product teams to ensure SaaS Operations exceed Service Level Agreements (“SLAs”) and uptime objectives. Work with various cloud providers to deploy and run infrastructure used by SaaS products. Operate, deploy and enhance components of ecosystems, such as Load Balancers, Firewalls, CI/CD rigs, orchestration, security infrastructure, monitoring and alerting tools, among others. Work with Transaction Switching systems applications (“IST/Switch”) and serve as the escalation point for technical support issues. Ensure that SLAs for production and supporting environments are maintained. Contribute to and maintain process documentation for the SaaS team. Seek opportunities to improve SLA and uptime as well as minimize customer impacts. Communicate impending maintenance windows, software deployments and infrastructure upgrades. Champion and enforce security and compliance policies and procedures. Work activity, service and project tickets in Jira, Salesforce and other project tracking tools.

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Computer Science, Computer Information Systems, Information Technology, or related field and six (6) years of experience in the job offered or a related occupation: working with networking and internet technologies; utilizing IT infrastructure tools including application and server monitoring, log management, IPS/IDS, vulnerability and management; supporting Financial/Banking systems in OLTP and transaction switching; and working with Transaction Switching systems applications. In the alternative, the employer will accept two (2) years of work experience to satisfy the degree requirement. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS:  Please apply directly through our website by clicking on “Apply Now.”

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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