Directors, Business Process

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Job Description

FIS Management Services, LLC seeks Directors, Business Process in Jacksonville, FL to develop and execute critical business objectives to ensure operational excellence. Work cross-functionally to identify, collect, and analyze information needed to make critical business decisions, track progress on performance indicators, and define and implement process improvements. Prepare and deliver presentations for Senior Executive level leaders, which requires the expert ability to distill complex issues into clear narratives and actionable strategies. Collaborate with sales, marketing, strategy, product, and business development teams to ensure important topics are presented to leadership for awareness, discussion and decision making. Monitor staff performance and work with employees to implement goals and document progress. Create process change by integrating new processes with existing ones and communicating changes to impacted organizations. Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Provide consultation on the use of process re-engineering techniques to improve process performance and product quality. Deliver presentations and training courses including measurement, analysis, improvement and control. 

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Business Administration or related field and five (5) years of progressively responsible experience in the job offered or a related occupation: leading and supporting in the domains of planning, execution, and project management; collaborating with sales, marketing, strategy, product, business development, and other cross functional teams and clients across the organization to ensure topics are presented to leadership for awareness, discussion and decision making; articulating concepts into facts creating senior executive quality visualizations and presentations for the preparation of senior executive presentations; utilizing Word, Excel, and PowerPoint for presentation creation and developing insights and analysis to the leadership team, enabling data-driven decision making; developing insights and analysis to the leadership team, enabling data-driven decision making; developing and driving adoption of strategic, performance, process, and productivity measurements and track progress against business objectives; and identifying, implementing, and testing strategic, performance, process, and productivity solutions that solve critical problems and improve business performance and processes. Telecommuting In the alternative, the employer will accept a Master’s degree in the above listed fields and three (3) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS:  Please apply directly through our website by clicking on “Apply Now.” 

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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