What are the responsibilities and job description for the Portfolio Community Manager position at FirstService Residential?
Description
Job Overview:
The Portfolio Manager is responsible for the day-to-day servicing of the clients and homeowners of the association assigned in the portfolio by providing exceptional service through project management and operational oversight for the various corporations. Through effective multi-tasking, the Manager is responsible for maintaining proper operations for each association through prompt communications to the board (and owners) on necessary topics and issues through established procedures of FirstService and the Association. It also includes maintaining constructive relationships with the Boards and/or ensuring the continuity and profitability of the relationship between FirstService and the Boards.
Compensation: $65,000-$70,000 annually
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities
Work Hours: Monday to Friday
What We Offer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
Job Overview:
The Portfolio Manager is responsible for the day-to-day servicing of the clients and homeowners of the association assigned in the portfolio by providing exceptional service through project management and operational oversight for the various corporations. Through effective multi-tasking, the Manager is responsible for maintaining proper operations for each association through prompt communications to the board (and owners) on necessary topics and issues through established procedures of FirstService and the Association. It also includes maintaining constructive relationships with the Boards and/or ensuring the continuity and profitability of the relationship between FirstService and the Boards.
Compensation: $65,000-$70,000 annually
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities
- Responsible for operations and administrative management of an assigned portfolio of communities.
- Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies.
- Track non-compliance/violation issues, and send appropriate notices according to established policies.
- Manage architectural control process ensuring compliance with established design guidelines and policies for design review.
- Inspect building and exterior common areas, building systems, landscape, and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner.
- Establish, draft, execute, and supervise the community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, and delinquent accounts, and approve and code all vendor invoices.
- Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance with all executed contract terms and conditions, and oversee community and contractor liability insurance requirements.
- Review monthly financials with the Regional Director and Board when necessary.
- Plan, organize, and assist the Board in conducting Board and annual membership meetings.
- All other duties as assigned.
- Strong financial literacy and ability to understand and interpret financial information.
- Exceptional interpersonal and communication skills, enabling the development of strong working relationships.
- Strong problem-solving skills with the ability to navigate through change and find effective solutions.
- Able to identify issues and resolve them before problems arise.
- Able to work independently with little supervision.
- Superb judgment and decision-making skills.
- Highly skilled in prioritizing tasks and adjusting to incoming demands.
- 1 years of HOA management experience with CMCA preferred.
- Property management experience preferred.
- Sit at a desk using a computer in an office setting.
- Walk and move throughout the community common areas and facilities.
- Sit and stand for moderate periods of time.
Work Hours: Monday to Friday
What We Offer
- 10 company paid holidays
- Medical, dental, vision
- HSA and FSA
- Company-paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
Salary : $65,000 - $70,000