Office/Start-up Manager

Job Summary

The role is a key role providing foundational support to the team and clients in the local business unit through a time of turbocharged growth. The Office and Start-Up manager is accountable for setting and maintaining the standards for office operations, as well as passionately influencing the team in delivering operational excellent in service delivery to clients and residents. The role is responsible for supporting business unit service excellence through ensuring the effective onboarding of new clients, and onboarding of new Community Association Managers in partnership with local and market leadership teams.

Essential Duties & Responsibilities

• Perform all assigned duties for the onboarding of new clients to deliver an exceptional new client experience – duties are inclusive of standard start-up coordinator items as well as management items, as determined by the VP and in alignment with the market Manager, New Client Onboarding.

• Set the tone for culture and service at the reception desk – this role's assigned workstation.

• Manage and coordinate the daily operation of the office including receiving guests and monitoring phones. Maintain inventory and order office, cleaning and maintenance supplies. Troubleshoot and coordinate maintenance and repair of office equipment. Serve as contact person and Liaison with key vendors.

• Facilitate key systems training, lunch-and-learn curriculum, and team meetings and training events. Track and report on talent development programs for the whole of the market team.

• Receive, process, code and submit approved check requests to corporate Accounts Payable department for payment processing. Identify and research variances and reconcile accounts including communication with vendors and Accounts Payable. Print emergency vendor checks at the request of Client Accounting AP.

• As assigned, provide CAM coverage to clients for limited periods.

Additional Duties & Responsibilities

• Conduct business at all times with the highest standards of personal, professional and ethical conduct.

• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

• Ensure all safety precautions are followed while performing the work.

• Follow all policies and Standard Operating Procedures as instructed by Management.

• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

Local supervision of Resident Support Services team member(s) reporting to Manager, Client Services out of South Region Headquarters.

Education & Experience

Licensed Community Association Manager – LCAM required – candidates in process may be considered. Associate's Degree in Business or related field from an accredited college or university and three to five years related experience; or equivalent combination of education and experience.

Knowledge, Skills & Proficiencies

• Excellent customer service skills
• Strong administrative background
• Excellent verbal and written communication skills
• Detail oriented and strong organizational and multi-tasking skills
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point, and Outlook. Proficiency researching the Internet
• Ability to work with sensitive or confidential information
• Ability to meet deadlines and work well under pressure
• Ability to work in a team environment as well as independently and be self-driven
• Critical thinking, analytical, problem solving, judgment and decision-making abilities

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Physical Requirements/Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

Work involves limited travel to client sites in the local Southwest Florida geography.

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