Compliance Coordinator

Description

Job Overview

The Compliance Coordinator is responsible for maintaining the visual and functional integrity of the Rancho Carlsbad Association through the enforcement of CC&Rs, community guidelines, and architectural standards. This includes driving and walking the community to identify potential violations, issuing and processing notices, maintaining records, and working collaboratively with homeowners, management, and the Board to ensure consistent, fair, and effective enforcement.

Compensation:$30-34.85/hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities

• Conduct regular field inspections by vehicle and on foot to identify and document community rule violations.
• Issue and process violation notices in accordance with the Association’s enforcement policies and timelines.
• Serve as a liaison between homeowners, the management team, and the Board regarding compliance matters.
• Maintain accurate enforcement and architectural records using Connect, Tasks, and internal databases.
• Follow up with homeowners regarding violation status and assist in resolution when possible.
• Prepare and present violation summaries, reports, and hearing materials for Committee or Board review.
• Attend monthly Committee and other enforcement-related meetings, including occasional evening sessions.
• Provide input on process improvements related to compliance and homeowner communications.
• Respond to homeowner correspondence in a timely, respectful, and professional manner.
• Assist with other duties as assigned, including administrative support and backup coverage for onsite teammates.
• Maintain designated on-site hours for meeting directly with homeowners to discuss enforcement matters and general association Issues.

Skills & Qualifications

• Professional communication skills (written and verbal) with the ability to explain enforcement issues with clarity and empathy.
• Strong customer service focus; must be calm under pressure and able to de-escalate conflict.
• High attention to detail and strong organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to learn internal software tools (e.g., Connect, SmartWebs).
• Ability to work independently with minimal supervision and maintain a consistent weekly field inspection schedule.
• Must have a valid California driver’s license, reliable transportation, and current auto insurance.
• Ability to work occasional evening hours as needed.

Education & Experience

• High School Diploma; College Degree preferred

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an associate successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit, walk, and drive for extended periods of time.
• Must have finger dexterity for typing/using a keyboard; frequent use of hands and fingers to write, type, and operate a mobile device or camera.
• Ability to navigate stairs and uneven terrain in outdoor environments.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.
• Ability to work independently with minimal supervision and maintain a consistent weekly field inspection schedule.
• Must have a valid California driver’s license, reliable transportation, and current auto insurance.
• Regular on-site presence required, including designated hours for direct interaction with homeowners and staff.
• Ability to work occasional evening hours as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Supervisory Responsibility

• None

Tools & Equipment Used

• General office equipment

Travel

• Frequent local travel within the designated community required.
• On-site attendance for scheduled homeowner meetings, hearings, and community events.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30 hours)
• Part time 20 hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.