What are the responsibilities and job description for the Concierge - Doorman position at FirstService Residential?
About us
FirstService Residential is North America's property management leader, partnering with more than 8,600 communities across the U.S. and Canada. HOAs, community associations, condos, and strata corporations rely on our extensive experience, resources, and local expertise to maximize their property values and enhance their residents' lifestyles. Dedicated to making a difference, every day, we go above and beyond to deliver exceptional service.
Responsibilities
- Greet residents and guests in a polite and respectful manner.
- Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services.
- Answer the lobby phone and email for both management and residents responsively.
- Maintain lobby cleanliness, including floors, windows, doors, and a desk.
- Monitor building entry points to ensure only authorized residents, guests, and vendors enter; check identification or confirm permissions as needed.
- Assist with handling incoming and outgoing packages and mail, record accurate logs of activity and events that occur during the shift in community management software – BuildingLink.
- Hail taxis, assist with rideshare pickups.
- Open and close doors for residents and guests; assist with carrying groceries, luggage, strollers, or packages to and from vehicles and apartments.
- Remain alert to unusual or suspicious behavior in and around the property; promptly report concerns to management.
- Assist with receiving large deliveries (e.g., furniture, equipment) and direct delivery personnel appropriately to freight elevators or designated entrances.
- Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
- Maintains guest privacy and the organization's reputation by keeping information confidential.
- Maintain a polished uniform and courteous posture as a representative of the building at all times.
- Follows safety procedures and maintains a safe work environment.
Special Requirements
- Ability to lift 30 – 50 lbs.
- Work in an upright standing position for long periods of time.
- Walk and climb stairs.
- Ability to detect auditory and/or visual emergency alarms.
- Communicate, receive, and exchange ideas and information by means of the spoken and written word.
- Ability to quickly and easily navigate the property/building as required to meet the job functions.
- Ability to work extended hours and weekends based on the property's requirements.
- Ability to respond to emergencies in a timely manner.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type
- Full-time
Benefits
- Health insurance
- Paid time off
Schedule
- 8-hour shift
- Evening shift
- Night shift
- Overnight shift
- Weekend availability
Ability to commute/relocate
- New York, NY 10005: Reliably commute or planning to relocate before starting work (Required)
Experience
- Customer service experience in hospitality, residential, or luxury service settings.
- Prior front desk, concierge, or doorman experience in a residential or hotel environment.
- Familiarity with building management software (e.g., BuildingLink, KeyLink).
- Strong communication and interpersonal skills.
- Experience handling package/delivery systems and maintaining detailed logs.
- Experience in security awareness or access control is a plus.
Work Location
- In person
Job Type: Full-time
Pay: $50, $62,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $50,000 - $62,000
