What are the responsibilities and job description for the Business Development Coordinator position at FirstService Residential?
Description
Job Responsibilities:
The Business Development Representative supports the growth of the organization by executing and optimizing sales processes within our customer relationship platforms. This role focuses on data entry accuracy, sales analytics, email prospecting, and driving prospect engagement to generate new business opportunities for the Business Development team. The BDR works closely with Marketing, Sales Operations, and regional leadership to support pipeline movement and help ensure a steady flow of qualified opportunities.
This Business Development Coordinator position can sit in Georgia or Florida.
Essential Functions:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.
• Create engagement with leads provided by the Marketing team.
• Generate new opportunities for the Business Development team.
• Research contact and property data for Pursuit and Target Accounts, with priority on vertical Pursuit efforts.
• Identify the needs of opportunities in the passive pipeline and help transition them to the active pipeline.
• Establish and maintain effective communication with prospects through email, phone, and virtual calls, utilizing approved sales tools.
• Ensure optimal utilization, accuracy, and integrity of CRM platforms and associated data.
• Execute the company’s sales methodology in all lead interactions.
• Develop communication templates and email sequences to support efficient outreach.
• Use business intelligence tools to provide insights to Sales Operations, RVPs of Sales, and the Business Development team.
• Identify common challenges or patterns and regularly collaborate with Marketing, Sales Ops, and Business Development partners.
• Communicate using brand-consistent messaging while following approved sales methodology.
• Overcome lead objections by asking appropriate questions and sharing valuable insights with the Business Development team.
Education
• Bachelor’s degree required. Relevant majors may include Business, Marketing, Communications, or comparable fields.
• 1–3 years of corporate, business development, sales support, customer outreach, or related experience.
• Experience working with CRM platforms and/or business intelligence tools is a plus.
• Demonstrated experience managing multiple priorities in a fast-paced environment.
Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Strong attention to detail with excellent organizational and time-management skills.
• Ability to work quickly and efficiently while maintaining accuracy in daily tasks.
• Excellent written and verbal communication skills, with strong proofreading ability
• Self-starter with the ability to take initiative and work independently toward defined goals.
• Strong follow-up skills and ability to move tasks forward without prompting.
• Creative thinker with the ability to problem-solve and think outside the box.
• Proficiency in Microsoft Office applications, including advanced Excel and Word.
• Ability to learn and utilize CRM systems, business intelligence tools, and other sales technology.
Supervisory Responsibilities:
None at this time
Work Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
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