Collections Representative

Summary/Objective

The Senior Collector is responsible for collecting on delinquent consumer loans and Visa credit cards for an assigned queue of Credit Union accounts, primarily through phone contact, letters and/or emails. The objective is reduce the delinquency and minimize losses. A Senior Collector must also promote the corporate values of Member Service, Teamwork, Commitment, Performance and Professional Competency.

Collections

• Collect on delinquent consumer loans and Visa credit cards.
• Make arrangements for accounts to be brought current, in one or several payments.
• Follows up on promises and broken promises.
• Transfers funds from members’ accounts, process ACH transfers and/or Credit/Debit card payments to clear or reduce the delinquency.
• Skiptrace in order to locate hard to find members.
• Work with member to ascertain the reason for the delinquency
• Handle incoming calls for delinquent mortgages.
• Restrict and/or remove services as needed and in accordance with the policy to reduce potential losses.
• Use the Collections system effectively by ensuring that all the correct workflow and account notes are 100% accurate.
• Have a very good working knowledge of the Credit Union’s Policies and Procedures and any laws applicable to the collections of delinquent share or loans.
• Have knowledge of which departments and personal handle different types of member services issues.

Productivity and Effectiveness

The Senior Collector must maintain the minimum production averages listed below:

• Not Ready Time of 45 minutes or less
• Accounts worked per day of 75 or more.
• Contact Percentage of 55 or more.
• Promise Rate of 30 or more.
• Promise Kept Rate of 48 or more.

Team Work and Dependability

• Must be able to work constructively and within the collections department and with others to achieve the common goals of the Credit Union.
• From time to time you may be asked to come-in or stay late to assist in helping the department.
• Helping others within the department or other departments when needed.
• Arriving for schedule shifts with enough time to be ready for your start-time.

Required Education and Experience

• High School Diploma/GED.
• Must be able to learn and utilize Symitar and Akcelerant.
• Must follow Credit Union policies and procedures
• Displays competency in collection activities and techniques.
• Ability to learn and apply the laws applicable to the collection of delinquent accounts.
• Ability to work independently.
• Ability to follow instructions.
• Cooperative
• Ability to communicate efficiently and effectively via email, letter and telephone.

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22 - $24