What are the responsibilities and job description for the Workday Application Support Engineer position at firstPRO US?
Our client is seeking a Senior Application Support Engineer in Boston, MA. This is a direct hire role with a hybrid workstyle. Workday experience required.
The Senior Application Support Engineer ensures stability, performance, and availability of production systems and data pipelines. The individual will work closely with business stakeholders, software development teams, and third-party vendors to troubleshoot issues, manage production incidents, and implement operational improvements across supported platforms.
RESPONSIBILITIES:
- Monitor and support production systems, integrations, and data pipelines
- Troubleshoot application, data, and integration issues across enterprise platforms
- Manage and resolve incidents using ITIL based practices, lead root cause analysis when needed
- Support user access, provisioning, and platform administration
- Partner with development teams, business analysts and vendors to resolve issues and implement improvements
Required
- 5–7 years of experience in application or production support within enterprise environments
- Proven ability to thrive in fast-paced, high-performing team settings
- Strong analytical and troubleshooting skills with a focus on complex system issues
- Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
- Hands-on experience with Supporting Workday Financials and/or HCM