Senior Application Support Engineer (Financial Services)

Senior Application Support Engineer (Financial Services)

Boston, MA - 3 Days Onsite 2 Days Remote

Direct Hire

Overview

firstPRO US's client is seeking a Senior Application Support Engineer to join its Enterprise Applications team. This individual will provide production support and administration for several critical business applications, with a primary focus on Salesforce and a variety of enterprise SaaS platforms, including Tableau, Investran, GTreasury, DocuSign, Box, and other business applications.

This position works closely with business stakeholders, internal technology teams, and third-party vendors to ensure enterprise applications remain reliable, secure, and highly available while driving continuous operational improvements and an exceptional user experience.

Key Responsibilities

• Provide production support for enterprise business applications.
• Monitor application health, integrations, and scheduled processes to maintain system performance and availability.
• Troubleshoot application, integration, and data-related issues across multiple business platforms.
• Manage production incidents from initial triage through resolution while communicating status updates to stakeholders.
• Administer user accounts, security roles, and access requests.
• Partner with development teams, business users, and software vendors to resolve issues and implement system enhancements.
• Support application releases, upgrades, patches, and ongoing maintenance activities.
• Respond to user requests involving application functionality, reporting, and operational data.
• Create and maintain documentation, knowledge articles, and standard operating procedures.
• Identify opportunities to improve monitoring, automation, and overall support processes.
• Manage and prioritize support requests using ServiceNow or a similar ticketing platform.
• Participate in disaster recovery planning, testing, and business continuity initiatives.
• Effectively balance multiple priorities while delivering high-quality customer support.
• Stay current with new technologies and continuously expand technical knowledge.

Qualifications

Required

• 5–7 years of experience supporting enterprise applications in a production environment.
• Strong analytical and troubleshooting skills with the ability to resolve complex application and integration issues.
• Experience managing production incidents from start to finish while collaborating across technical and business teams.
• Excellent communication, organizational, and prioritization skills.
• Proven ability to take ownership of support cases, including coordinating with software vendors when necessary.
• Self-motivated with the ability to independently research and resolve technical issues.
• Comfortable working in a fast-paced, collaborative enterprise environment.

Preferred

• Experience supporting Salesforce, including administration or data management.
• Familiarity with enterprise integration tools and automated job scheduling.
• Knowledge of ITIL service management practices.
• Experience with reporting, scripting, or business intelligence tools.
• Familiarity with AWS.
• Working knowledge of SQL.
• Experience within financial services or another highly regulated industry.