Office Manager

firstPRO360 is seeking an Office Manager with a top wealth management firm in Boston. The ideal candidate will have a Bachelor's degree, as well as 3 years of experience in office administration or a client-facing environment. This position plays a key part in creating a welcoming workplace atmosphere by managing the day to day operations, overseeing premium client experiences, and serving as the primary liaison between staff, leadership, and vendors.

**Candidate must be able to successfully pass a background check, credit check, and drug test**

Onsite: in office 100% Mon-Fri

Sells:

• A environment
• Top notch leadership team!
• Growth
• Excellent benefits (medical, dental, 401K, education support, etc)

Responsibilities:

• Manage daily office operations to ensure a seamless, organized, and professional environment—including supply replenishment, equipment checks, appearance standards, and general workspace upkeep.
• Cultivate a warm, welcoming, and hospitality-driven atmosphere, creating a “preferred life” experience for both clients and team members.
• Serve as the primary point of contact for all visitors, providing concierge-level support.
• Coordinate all aspects of client visits.
• Maintain a preferred network of vendor services—including transportation, catering, accommodations, and event partners—to support a premium client experience.
• Plan and execute logistics for internal events, offsite meetings, team celebrations, and client appreciation gatherings with a high standard of service.
• Provide polished administrative support to senior leadership.
• Coordinate travel arrangements, including flights, accommodations, and ground transportation, while managing real-time changes and special requests.
• Prepare and process expense reports, track invoices, and support office budgeting with a high level of accuracy.
• Answer incoming phone calls in a warm, professional manner, routing calls as appropriate and maintaining service request records.
• Provide backup administrative support to cross-functional teams (e.g., tax and professional services) for tasks such as mail processing, deposits, and document preparation.

Qualifications:

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 3 years of experience in Hospitality, Office Administration, or Retail, ideally in a premium or client-facing environment.
• Exceptional verbal, written, and interpersonal communication skills with a professional, service-driven demeanor.
• Proven ability to manage multiple priorities, adapt to shifting demands, and remain calm under pressure.