Scheduling Coordinator/Office Backup

Overview

Must have caregiving experience.
This individual will be responsible for coordinating and maintaining schedules for FirstLight Home Care clients, staff and office back up to the Office Manager.

Duties

Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Understand and adhere to established FirstLight Home Care policies and procedures
• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
• Maintain proper staffing levels to ensure proper coverage for all clients
• Enter scheduling data, create and release weekly schedules for all assigned caregivers
• Maintain call-in, retention and staff and client statistic reports
• Contact care providers and clients regarding day-to-day changes
• Discern client services required as outlined in agreements, urgent requests and care plans
• Enter staff and client information into a database
• Maintain staff and client database (i.e. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge)
• Perform general office duties including but not limited to word processing, photocopies, files, shreds, sort/distribute mail, provide reception coverage, telephone services, etc.
• Take calls after hours and weekends to handle emergencies, scheduling issues, and client referrals/intakes
• Work toward continuous quality improvement
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures
• Convert qualified prospects into new clients by effectively communicating the value of our services during intake calls and/or home assessments/evaluations.
• Adhere to all HIPAA regulations

Requirements

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, abilities, certifications, and educational experience required.

• EDUCATION/EXPERIENCE
• High school diploma or general education degree (GED); or one (1) to two (2) years’ related experience and/or training; or equivalent combination of education and experience.
• CERTIFICATIONS, LICENSURE, & REGISTRATION
• Possess and maintain a valid driver’s license and maintain valid auto insurance
• LANGUAGE SKILLS
• Ability to read and understand short instructions, correspondence, and memos
• Ability to effectively communicate through written and verbal language
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• REASONING ABILITIES
• Ability to evaluate situations and make complex decisions using critical thinking and reasoning.
• Proficiency with Microsoft Suite and or Google Suite and scheduling software required
• Working knowledge of basic medical terminology required.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Work from home

Work Location: In person

Salary : $16 - $18