Care Support Professional (Field to Office Growth Role)

Are you an experienced caregiver ready to grow into a leadership and office-based role?

We are hiring a full-time Office and Care Support Professional who will split time between direct client care and learning office operations. This position is designed as a pathway into an office leadership role.

This is not an entry-level caregiving position.

What You'll Do:

• Provide hands-on client care throughout McHenry County
• Support scheduling /caregiver coordination
• Assist with answering calls and supporting daily office operations
• Support caregivers in the field
• Participate in our rotating on-call supervisor schedule

You will start with a combination of field and office responsibilities while being trained in office systems and processes. As proficiency is demonstrated, responsibilities will shift more heavily into the office.

Please note: As part of the leadership team, you will share in an on-call rotation to support caregivers and clients after hours. Strong foundational caregiving knowledge is essential to confidently guide field staff and address client needs.

What We're Looking For:

• Solid, hands-on caregiving experience (advanced care preferred)
• Experience with high-volume scheduling required (home care or facility scheduling experience is preferred)
• Ability to service clients throughout our service area
• Strong problem-solving and decision making skills
• Professional phone presence and written communication
• Comfortable using Microsoft Office (Outlook, Word, Excel)
• Dependable with flexible availability
• Interested in long-term growth and leadership development.

Applicants must be able to meet response expectations for client coverage and on-call responsibilities.

If you are experienced, confident in your caregiving skills, and ready to take the next step professionally, we would love to connect! Please call Jessica Monday- Friday between 9:00am-4:00pm! 224-888-2662.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Paid time off
• Referral program

Application Question(s):

• Describe your experience handling urgent client or caregiver situations.

• Are you comfortable participating in a rotating on-call supervisor schedule?
• Can you describe your scheduling experience?
• Are you able to reliably serve clients throughout McHenry County and surrounding areas ?
• Please note: Candidates considered for this role must be within reasonable proximity to our office, in McHenry, IL.; but also be under 1 hour of any town in McHenry County ( due to the urgency of last minute filling of shifts, the oncall supervisor aspect of this job you are applying for, may need to cover the shift after all other possibilities for coverage have been exhausted). Please check the area of McHenry County before you apply to view whether you are within reasonable commute of our service area. Updated resumes with your current location are crucial due to this reason. Answer "yes" if this rings true for you. Thank you!

License/Certification:

• Driver's License and Insured reliable Transportation (Required)

Work Location: In person

Benefits:

Salary : $19 - $21