Operations Coordinator

Home Care Operations Coordinator

Scheduling, Client Care Coordination & Daily Operations Support

Help us keep care running for the families who depend on us.

FirstLight Home Care is hiring a Home Care Operations Coordinator to support the daily operations of our home care office. This role includes caregiver scheduling, client care coordination, staffing support, caregiver communication, family communication, and general home care operations.

This is a great opportunity for someone who is highly organized, calm under pressure, comfortable solving problems, and looking for meaningful work in a fast-paced care environment. Home care can change quickly, so the right person must be able to shift priorities, communicate clearly, and help solve problems in real time.

What You’ll Do

• Coordinate caregiver schedules and client visits using WellSky
• Help match caregivers with client needs, schedules, location, and preferences
• Communicate with caregivers, clients, and family members
• Assist with last-minute schedule changes, call-offs, and staffing needs
• Support caregiver follow-up, engagement, and accountability
• Help ensure clients and families receive timely communication and dependable service
• Assist with onboarding, documentation, and caregiver compliance as needed
• Maintain accurate schedules, notes, and client/caregiver information
• Support the office team with daily operational priorities
• Help ensure care is covered when unexpected needs arise, including assisting with client care coverage when appropriate

What We’re Looking For

Home care experience is helpful, but not required. We are willing to train someone with the right organization, communication, accountability, and problem-solving skills.

The right candidate will be:

• Exceptionally organized and detail-oriented
• Calm under pressure
• A strong communicator by phone, text, and email
• Dependable, accountable, and professional
• Comfortable multitasking in a fast-paced environment
• Able to shift priorities when urgent needs arise
• Compassionate, positive, and team-oriented
• Comfortable using scheduling software, computers, and office systems
• Willing to support different areas of the business as needs arise

Helpful Experience

Experience in any of the following areas is helpful but not required:

• Home care operations
• Care coordination
• Scheduling or staffing coordination
• Healthcare scheduling
• Customer service
• Office administration
• Dispatching
• Recruiting or onboarding support
• Hospitality
• Logistics
• Senior care or healthcare operations
• WellSky or similar scheduling software

About FirstLight Home Care

FirstLight Home Care helps seniors, veterans, adults with disabilities, and individuals recovering from illness or injury live safely and independently at home. We are a family-owned company that believes our employees are just as important as the clients we serve.

We are looking for someone who is organized, dependable, compassionate, and ready to become an important part of our home care operations team.