What are the responsibilities and job description for the Operations Coordinator position at Odd Job Bob Handyman Services?
Odd Job Bob Handyman Services is growing, and we are looking for an Operations Coordinator I to join our team.
This position is the front line of our office operation and plays a direct role in how customers experience OJB from the first phone call through project completion. The right person will be organized, dependable, professional, comfortable learning systems, and capable of following through without letting details get lost.
This is a good fit for someone who enjoys structure, communication, problem-solving, and being part of a fast-moving team.
What You’ll Do
As an Operations Coordinator I, you will support the daily administrative operation of the company, including:
- Answering incoming calls and responding to customer inquiries
- Scheduling assessments, estimates, and service appointments
- Entering and maintaining accurate customer and project information
- Monitoring email, voicemail, website inquiries, and incoming leads
- Updating Jobber and other company systems
- Following up on estimates, customer requests, and open items
- Supporting technicians with scheduling and project information
- Assisting with invoicing, payment follow-up, and project closeout
- Coordinating basic vendor and material information
- Maintaining organized digital files, forms, and company records
- Following established workflows and escalating issues when needed
- Supporting the operations team with day-to-day priorities
What We’re Looking For
We are looking for someone who:
- Communicates clearly and professionally
- Is comfortable speaking with customers by phone and email
- Is organized and able to manage multiple priorities
- Follows through consistently
- Pays attention to details
- Learns software and systems quickly
- Takes responsibility for their work
- Can work independently while still being part of a team
- Is comfortable asking questions when something is unclear
- Understands the importance of reliability and customer service
- Can stay composed and professional when the day gets busy
Experience in office administration, customer service, scheduling, dispatch, construction, home services, or another service-based business is helpful, but the right attitude, organization, and ability to learn are equally important.
About the Position
The Operations Coordinator I will work closely with our Senior Operations Coordinator and learn how OJB manages the full customer and project lifecycle.
This role is part of a defined administrative career path:
Operations Coordinator I → Operations Coordinator II → Senior Operations Coordinator → Operations Manager
We are looking for someone who wants to learn, take ownership, and grow with the company.
About Odd Job Bob
Odd Job Bob Handyman Services provides professional residential and commercial repair, maintenance, remodeling, and improvement services throughout Northeast Ohio.
We are building a company known not only for the quality of our work, but for the professionalism of our people and the experience we provide our customers.
Our five core values are:
Craftsmanship Professionalism Reliability Relationships Development
We believe in developing good people, building strong systems, communicating clearly, and doing what we say we are going to do.
Pay: $18.00 - $22.00 per hour
Benefits:
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $18 - $22