Client Care Coordinator

Benefits:Exceptional support teamFun, supportive, and safe working environmentRewards and recognition programsComprehensive paid training401(k)401(k) matchingCompetitive salaryEmployee discountsFlexible scheduleTraining & developmentVision insuranceAre you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others?At FirstLight Home Care, were dedicated to hiring the kind of people we would trust with our own families. Were currently searching for quality caregivers who are committed to making a difference in the lives of others. For these folks, caregiving is not just a job its a calling.When we find these amazing professionals, we believe in taking really good care of them because extraordinary caregivers are the heart and soul of our company. They help us live out our mission every day by providing first-class personal service to our clients so that they may enjoy warmth, independence, and relaxed comfort in the place they call home.Job Summary:This individual will be responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Client Care Coordinator will directly interface with clients.Client Care Coordinator responsibilities include:Manage day-to-day office and field operations to ensure quality assurance of servicesAnswer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakesPerform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client servicesAssist with scheduling of shifts by matching caregiver qualifications and availability to clients needsSupervise and coach caregivers and conduct performance appraisalsComplete appropriate visit records on time and according to policyVisit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as neededStay current with changing technology, including software programsUphold, support, and promote all company policies and proceduresThe ideal candidate will have:To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.Successful management experience preferredProficient skills in Microsoft Office and or Google Suite and scheduling software requiredMust possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional imageMust possess and maintain a Valid Drivers License and maintain adequate auto insuranceAbility to write reports and business correspondenceAbility to effectively present information and respond to questions from team members, clients, customers, and the general publicAbility to evaluate situations and make complex decisions using critical thinking and reasoning.

Salary : $3,750 - $4,600