Client Care Coordinator

Make a Difference Every Day!

At FirstLight Home Care of Southeast Valley, we do more than provide home care—we build meaningful relationships based on trust, respect, and compassion. Our mission is to help our clients live their best lives every day by offering exceptional care that promotes safety, comfort, and companionship.

As a Care Coordinator, you’ll be the heart of our operations, ensuring that both clients and caregivers receive unmatched support. You'll manage client intake, caregiver scheduling, quality assurance, and caregiver coaching, while also fostering key relationships with healthcare professionals.

Why You’ll Love Working with Us

• Caregivers-first mentality - Caregivers are the heart and soul of our company and we do what it takes to show appreciation and recognition for their hard work.
• Support - Our office team is very involved in the day-to-day of our clients and caregivers. We will be there to support you any time, day or night.
• Communication - We’ll make sure you know what to do, where to go and that you have what you need to perform your job successfully.
• Training - Comprehensive training will be provided before you begin your position with us.
• Education/Learning - We offer free learning and development opportunities to help you grow in your position and gain professional experience for future opportunities.
• Fair, competitive pay

What You’ll Do

✅ Client Care Management:

• Conduct care consultations and assessments with new clients and families.
• Manage the client intake process and develop customized care plans.
• Conduct ongoing in-home evaluations (30-day, 60-day, 90-day, and quarterly check-ins).
• Monitor changes in client conditions (illness, hospitalizations, etc.) and update care plans accordingly.
• Document all client interactions, concerns, and updates in the homecare software system.

✅ Caregiver Supervision & Scheduling:

• Match caregivers with clients based on qualifications and availability.
• Conduct caregiver introductions with every new client and caregiver.
• Oversee caregiver hiring, orientation, and onboarding.
• Provide coaching, support, and ongoing training to caregivers.
• Address caregiver concerns and escalate issues as needed.
• Occasionally provide hands-on care in urgent situations.

✅ Community & Referral Outreach:

• Maintain and grow relationships with referral sources (case managers, discharge planners, assisted living communities, hospitals, home health, and hospice).
• Assist the Business Development team by identifying and sharing referral opportunities.
• Coordinate and participate in community marketing events (health fairs, senior expos, networking events).

✅ Operations & Compliance:

• Schedule shifts and ensure coverage based on client needs.
• Follow up on incident reports, hospitalizations, and care concerns within 24 business hours.
• Provide outstanding customer service to clients, family members, referral partners, and caregivers.

Why You will Be a Great Fit

Skills & Qualifications:

• You have a high school diploma or general education degree (GED); and two (2) years related home care industry experience and/or training; or equivalent combination of education and experience. (e.g.. LPN, CNA, or management experience).
• Previous, successful management experience required
• Current driver’s license and automobile insurance required
• Clear Motor Vehicle Report and background check required

Job Requirements:

• Access to a reliable vehicle at all times and ability to drive throughout your day
• Proven ability to supervise, train and mentor others
• Proficiency with Microsoft Office, Google Suite, and web applications
• Excellent organizational, customer service, telephone, and interpersonal skills
• Ability to connect and interact clearly with seniors
• Ability to work safely while performing job duties
• Must have superior oral and written communication skills
• Ability to work under pressure and meet deadlines
• Office hours M-F from 8am to 5pm with flexibility to manage duties before and after hours as needed
• Rotation of On-Call weeknights and weekends as needed

Join Our FirstLight Home Care Family!

At FirstLight Home Care of Southeast Valley, we don’t just provide care—we create lasting connections that enrich lives. If you are compassionate, detail-oriented, and love working with people, we want you on our team!

Apply today and be part of a company that truly values you!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Paid sick time
• Paid time off
• Referral program

Experience:

• Home & community care: 1 year (Required)

Ability to Commute:

• Chandler, AZ 85248 (Required)

Work Location: In person

Salary : $50,000