Client Experience & Operations Coordinator

Purpose:
Deliver a seamless, luxury client experience while supporting front-desk operations, marketing outreach, office oversight, and maintaining a polished, professional environment.

Schedule & Benefits

Schedule: Sunday, Monday, Tuesday, and Friday, 8:00 AM – 5:00 PM at our North Scottsdale location. If this schedule doesn't work for you, please do not apply.

Benefits:

• Discounted treatments/products for team members.
• Arizona sick time in accordance with state law.
• Please note: We do not offer insurance, retirement pay, or vacation pay.

Key Responsibilities include and are not limited to:

1. Client-Facing / Reception

• Warmly greet clients and create a high-end, welcoming experience.
• Promptly answer all incoming calls and messages, ensuring every client receives a professional, courteous, and high-touch response in line with our luxury brand standards.
• Check in/out clients, schedule clients, manage appointment flow, and handle front-desk duties.
• Address client concerns with confidence and escalate to leadership as needed.
• Capture high-quality before-and-after photos of clients, ensuring accuracy and consistency to showcase treatment results.

2. Marketing & Lead Generation

• Make daily outreach calls to prospective clients to book consultations and services.
• Support in-office social media/video content creation.

3. Operational Oversight & Reporting

• Monitor office flow, booking efficiency, and client satisfaction without directly managing staff.
• Track trends and report insights to leadership to guide decisions.
• Regularly audit client charts and office workflows to identify inefficiencies and opportunities for improvement, providing constructive feedback and reporting insights to leadership. Monitor team performance and productivity to ensure accountability, while supporting a culture of excellence and elevated client experiences.

4. Environment & Office Care

• Maintain clean, organized, and inviting treatment rooms and office spaces.
• Clean and turnover rooms as needed.
• Restock supplies and ensure rooms are ready for every appointment.
• Monitor overall office appearance to uphold the luxury brand image.

5. Client Experience Champion

• Ensure every touchpoint aligns with the medspa’s high-end standards.
• Collaborate with team members to maintain an elevated client journey from first call to post-treatment follow-up.

Preferred, not required:

6. Medical Assistant Responsibilities

• Assist providers with treatments and procedures, ensuring all clinical tasks are performed safely, accurately, and in accordance with protocols.
• Prepare treatment rooms as needed.
• Take vital signs, update patient charts, and document treatments accurately in the EMR.
• Support patient education by explaining procedures, aftercare, and product recommendations in a professional, reassuring manner.
• Collaborate with the front desk and clinical team to ensure a seamless, luxury client experience from check-in to post-treatment follow-up.

About Amplified Beauty

Amplified Beauty is a luxury medspa dedicated to delivering transformative results and an unparalleled client experience. We hold insanely high expectations for ourselves and our team, constantly evolving and improving to stay at the forefront of the industry. Our ideal team member thrives in a fast-paced, ever-changing environment, can adapt quickly, remain calm and professional in challenging conversations, and execute implicit directions with precision.

Required Skills & Qualifications

• Education/certifications preferred: Medical Assistant certification, Bachelor’s degree
• 3 years of experience in a similar role in the medical field
• Technical skills: proficient in Microsoft Excel and all Google Workspace applications, comfortable using iPhone and iMac for daily tasks, experienced with Electronic Medical Records (EMR) systems for accurate charting and documentation (Boulevard preferred), experience with HighLevel (preferred), skilled in social media platforms, including Instagram and Facebook, for posting stories/reels and supporting in-office content creation.
• Soft skills: high emotional intelligence, professionalism, ability to stay calm under pressure, adaptability.

2. Core Competencies / Personal Traits

• Luxury service mindset — delivering exceptional client experiences.
• Strong communication skills (both verbal and written).
• Attention to detail (especially for chart audits, client documentation, and photo capture).
• Team collaboration.

3. Physical / Logistical Requirements

• Ability to sit/stand for extended periods at the front desk.
• Comfortable moving between reception, treatment rooms, and office spaces.
• Ability to lift and carry items up to 50 lbs as needed for stocking treatment rooms, supplies, and equipment.

4. Performance Expectations

• Responsiveness to leadership and ability to follow implicit directions.
• Proactive problem-solving without needing constant supervision.
• Accountability for maintaining operational efficiency and client experience standards.

5. Company Culture / Work Environment

• Fast-paced, evolving, high-expectation environment.
• Collaboration with a team of professionals who value excellence and luxury client service.

How to Apply

Please submit the following directly by email to tawnie@amplified-beauty.com:

1. Resume and Cover Letter – Include the word Amplified at the footer of your cover letter.

2. Video Introduction (2–3 minutes) – Tell us:

• Who you are and your relevant experience for this role.
• Why you believe you’d be a great fit for Amplified Beauty.
• An example of how you delivered an excellent client experience.

We are looking for team members who are adaptable, proactive, and committed to excellence, and who are excited to contribute to the Amplified Beauty mission of delivering luxury, results-driven experiences to every client.

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Expected hours: 36 per week

Benefits:

• On-the-job training
• Paid time off
• Professional development assistance

Work Location: In person

Salary : $18 - $30