What are the responsibilities and job description for the Call Center Customer Care Representative (Remote) position at FirstKey Homes?
The Call Center Customer Care Representative (Remote) plays a crucial role in delivering exceptional customer support through both inbound and outbound calls. Working within a large team, the representative will manage customer inquiries, resolve issues, process orders, and maintain accurate documentation using leading CRM platforms like Zendesk, Salesforce Service Cloud, and Freshdesk. This remote position demands strong communication, attention to detail, and empathy to ensure customer satisfaction without requiring any travel.
Responsibilities
- Handle inbound and outbound customer calls efficiently
- Resolve customer issues and complaints promptly
- Enter and verify customer data accurately
- Process orders and manage customer follow-ups
- Document interactions and maintain records using CRM software
- Utilize Zendesk, Salesforce Service Cloud, and Freshdesk for customer relationship management
- Collaborate with a large team of 16 members during shifts
Preferred Qualifications
- 3 years of experience in customer service roles
- Associate's degree in Business or related field
- Proficiency with CRM software such as Zendesk, Salesforce Service Cloud, and Freshdesk
- Strong communication and problem-solving skills
- Excellent data entry and multitasking abilities
- Attention to detail and empathy in customer interactions
- Effective time management
Salary : $50,000 - $60,000