Network Operations Center (NOC) Manager

FirstDigital is a locally owned and operated telecommunications provider. We are looking for a Network Operations Center (NOC) Manager to oversee the daily operations of the NOC to ensure the stability and performance of the organization's network infrastructure. This role involves leading a team of engineers and technicians, managing incidents, monitoring network performance, and ensuring compliance with industry standards and security best practices.

Key Responsibilities:

Leadership & Team Management:

• Supervise, mentor, and develop NOC staff, including engineers and technicians.
• Create and implement training programs to enhance team skills.
• Conduct performance evaluations and provide feedback to support employee growth.

Network Monitoring & Incident Management:

• Manage 24/7 network monitoring for hardware, software, and connectivity issues.
• Respond to network alerts, troubleshoot incidents, and escalate as needed for prompt resolution.
• Develop and refine incident response and escalation procedures.

Operational Oversight:

• Ensure adequate staffing and shift coverage to maintain continuous NOC operations.
• Enforce standard operating procedures (SOPs) and best practices for network management.
• Oversee network maintenance activities, including system upgrades and configuration changes.

Performance Monitoring & Reporting:

• Track and analyze network performance metrics, preparing regular reports on network health and incident resolution times.
• Identify trends, potential issues, and areas for network optimization.
• Provide recommendations for network improvements and capacity planning.

Collaboration & Communication:

• Collaborate with cross-functional teams, vendors, and stakeholders to resolve network issues and implement improvements.
• Ensure timely communication and follow-up on network-related tickets.
• Report to executive management on network status, incidents, and strategic initiatives.
• Act as a liaison between the NOC and other departments, such as Technical Support and Field Operations.

Compliance & Security:

• Ensure adherence to industry regulations and company policies.
• Implement and enforce network security measures to protect against cyber threats.
• Conduct regular audits and reviews to maintain network integrity and data protection.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum 4 years of experience in network operations, with at least 2 years in a supervisory or managerial role.
• Strong understanding of network protocols, hardware, and software.
• Proficiency with network monitoring tools and incident management systems.
• Demonstrated problem-solving skills and ability to perform under pressure.
• Proven leadership and team management capabilities.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CCNA, CCNP, CompTIA Network ) are preferred.

Benefits:

• 401(k) with company matching
• Health, dental, and vision insurance
• Health savings account (HSA)
• Life insurance
• Paid time off

We are an Equal Opportunity Employer and participate in E-Verify.

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Lindon, UT 84042: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $95,000