HVAC Sales Representative

We are currently seeking an HVAC Service Sales Representative. The HVAC Service Sales Representative is critical to the overall growth and profitability of the HVAC Service Business. The candidate chosen will be responsible for initiating, establishing and building profitable service relationships between new customers and FirstCall Group.

JOB RESPONSIBILITIES

• Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts.
• Contacts prospective customers and schedules appointments
• Build a referral network to identify new customers
• Conducts sales calls crafted to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment
• Develops a sense of urgency to resolve needs and positions FirstCall Group as the supplier of choice
• Proposes solutions to prospective customers’ needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarbonization
• Understands the customer's business and speaks their language
• Reviews and finalizes proposals with prospects and secures their commitment to the FirstCall Group solution
• Conducts customer kick-off meetings, resolves customer issues, creates pull-through opportunities, maintains service agreements, extends service agreements and supports the collections process
• Keeps management informed of progress and account status using BuildOps tool and other means
• Develops and implements territory marketing plans consistent with the FirstCall Group business strategy

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry.
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needs.

ORGANIZATIONAL ALIGNMENT

This position reports to the local Branch Leader and has responsibility to the entire service team and all our customers.

QUALIFICATIONS

• 2 years of commercial and Industrial HVAC sales experience
• 2 years of experience selling HVAC PMs and retrofit projects
• 2-3 years of previous progressive sales roles
• Aptitude for technical knowledge with high level of attention to detail
• Excellent presentation skills complete with the ability to captivate in both individual and group
• communications.
• Experience selling service and maintenance
• Exposure to sales methodologies, standards, and disciplines.
• Knowledge of Building HVAC Systems