What are the responsibilities and job description for the Area Service Manager position at FirstCall Group?
A FirstCall Mechanical Company
AREA SERVICE MANAGER
Location: Boston, MA
WHO IS FIRSTCALL MECHANICAL?
LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. LC Anderson partnered with FirstCall Mechanical in 2025.
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
Benefits Overview
FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:
Reporting to the Inside Operations Manager, the Area Service Manager will ensure contract obligations are fulfilled, sales plans are executed, and client relationships are nurtured to the highest standard. This role balances operational oversight, communication and strategic relationship management to ensure consistent service excellence
Job Responsibilities
This position will report to the Branch Leader and has responsibility to the service team.
Qualifications
Strategic Skills
Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story
Operating Skills
Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.
Behavior Skills
Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Personal And Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.
Environmental Requirements
Will be required to work in a field environment, traveling to multiple customer sites on a daily basis.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.
AREA SERVICE MANAGER
Location: Boston, MA
WHO IS FIRSTCALL MECHANICAL?
LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. LC Anderson partnered with FirstCall Mechanical in 2025.
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
Benefits Overview
FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:
- Competitive Weekly Pay
- Comprehensive Healthcare Coverage - Medical, Dental, Vision, More (Includes some 100% Company-paid plans)
- Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
- Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays Veterans Day for Veterans
- Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
- Generous Referral Bonus of $2,500 per referral
- Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances
Reporting to the Inside Operations Manager, the Area Service Manager will ensure contract obligations are fulfilled, sales plans are executed, and client relationships are nurtured to the highest standard. This role balances operational oversight, communication and strategic relationship management to ensure consistent service excellence
Job Responsibilities
- Execute the Area Sales Plan
- Partner with sales and service teams to achieve revenue targets for service contracts and add-on work.
- Identify upsell opportunities during service calls and preventative maintenance visits that proactively pursue growth within the area.
- Review all quotes prior to customer delivery to ensure accuracy
- Review all technician and job notes prior to sending reports to customer to identify missed opportunities
- Fulfill Contract Deliverables
- Oversee the completion of scheduled maintenance, repairs, and service obligations.
- Ensure all jobs are completed to contract specifications, within budget, and on time.
- Maintain accurate documentation for all client commitments.
- Ensure that all work meets or exceeds the company's quality and standards
- Constantly communicate with both the Inside & Field Operations managers to ensure we are providing the best service to our customers by providing feedback to operations management
- Conduct QA/QC Audits and communicate findings with the teams
- Manage Client Relationships
- Serve as the primary point of contact for key area clients, ensuring high satisfaction.
- Anticipate client needs, resolve escalations, and build trust to foster long-term partnerships.
- Act as an indispensable advisor to clients by understanding their systems and needs.
- Be keenly aware of safety issues or concerns and commit to ensuring safe work environments.
- Field Technician Performance Metrics (utilization, productivity)
- Area Sales Plan Achievement (revenue targets)
- Contract Fulfillment Rate (on-time and on-budget completion)
- Client Satisfaction Scores and Retention
- Issue Resolution Speed and Effectiveness
This position will report to the Branch Leader and has responsibility to the service team.
Qualifications
- Valid driver's license
- Must be comfortable with computers and Microsoft Office applications
- Minimum 5-7 years of management experience, or field experience with supervisory responsibilities
- Active EPA certificate
- Proven success leading field service teams and subcontractors in HVACR or similar industries
- Strong track record of executing sales or revenue growth plans
- Exceptional client relationship skills with a focus on trust and partnership
- Clear communicator and problem solver who thrives in a fast-paced service environment
- Proficiency in service management software, scheduling, and operational reporting
- Strong business acumen with an understanding of revenue, cost, and profitability
Strategic Skills
Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story
Operating Skills
Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.
Behavior Skills
Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Personal And Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.
Environmental Requirements
Will be required to work in a field environment, traveling to multiple customer sites on a daily basis.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.