What are the responsibilities and job description for the Field Service Supervisor position at FirstCall Group?
A FirstCall Mechanical Company
FIELD SERVICE SUPERVISOR
Location: Remote, USA
WHO IS FIRSTCALL MECHANICAL?
KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Mechanical in 2025.
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
Benefits Overview
FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:
We are currently seeking an experienced Field Service Supervisor to join our fast-growing team. The ideal candidate will bring a solutions-first mindset, strong leadership skills, and a passion for developing technicians in the field. This role requires a high level of customer service, technical ability, and the drive to ensure work is completed safely, on time, and to the highest quality standards.
Job Responsibilities
This position reports to the Field Service Superintendent and works closely with Subject Matter Experts (SME's), operations leadership, and customers.
Qualifications
QUALIFICATIONS
Language Skills
Able to clearly communicate instructions, coach technicians, and interact professionally with customers. Capable of writing detailed service reports and communicating updates across departments.
Mathematical Skills
Can calculate material needs, labor hours, and job cost estimates. Able to interpret efficiency metrics and productivity ratios.
Reasoning Ability
Capable of making confident, quick decisions under pressure. Skilled in prioritizing multiple demands and solving complex service issues in the field.
Physical Demands
This role is physically active and regularly involves walking job sites, climbing, kneeling, and lifting equipment or tools up to 75 pounds. Clear vision and manual dexterity are essential to performing supervisory and hands-on tasks safely.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.
FIELD SERVICE SUPERVISOR
Location: Remote, USA
WHO IS FIRSTCALL MECHANICAL?
KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Mechanical in 2025.
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
Benefits Overview
FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:
- Competitive Weekly Pay
- Comprehensive Healthcare Coverage - Medical, Dental, Vision, More (Includes some 100% Company-paid plans)
- Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
- Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays Veterans Day for Veterans
- Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
- Generous Referral Bonus of $2,500 per referral
- Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances
We are currently seeking an experienced Field Service Supervisor to join our fast-growing team. The ideal candidate will bring a solutions-first mindset, strong leadership skills, and a passion for developing technicians in the field. This role requires a high level of customer service, technical ability, and the drive to ensure work is completed safely, on time, and to the highest quality standards.
Job Responsibilities
- Supervise and support field service technicians across multiple job sites
- Coordinate daily schedules, dispatches, and job priorities in alignment with operational goals
- Conduct job-site inspections and quality checks to ensure work meets FirstCall standards and customer expectations
- Serve as the first point of contact for resolving customer concerns in the field
- Ensure all field service work is completed in compliance with safety protocols and industry codes
- Train and mentor technicians, fostering a culture of continuous improvement and learning
- Review and approve job reports, timecards, and material usage documentation
- Assist with hands-on troubleshooting and repairs when necessary
- Collaborate with Project Managers and FS Superintendent to align on timelines and resource needs
- Continuous development through FirstCall Academy to remain a technical and leadership resource for the team
- Demonstrated commitment to field excellence, service reliability, and technician development
- Uphold and promote FirstCall’s values through every customer and employee interaction
This position reports to the Field Service Superintendent and works closely with Subject Matter Experts (SME's), operations leadership, and customers.
Qualifications
QUALIFICATIONS
- 5 years of experience in industrial service or install roles
- 2 years of experience in a leadership or supervisory capacity
- Valid Driver License with an acceptable driving record
- OSHA 10 (OSHA 30 preferred)
- Ability to work flexible hours and respond to after-hours service needs
- Strong understanding of HVAC systems, blueprints, and mechanical codes
- Proficient in using service software, timekeeping apps, and digital job documentation
- Ability to lift 75 pounds and safely navigate ladders, rooftops, and confined spaces
Language Skills
Able to clearly communicate instructions, coach technicians, and interact professionally with customers. Capable of writing detailed service reports and communicating updates across departments.
Mathematical Skills
Can calculate material needs, labor hours, and job cost estimates. Able to interpret efficiency metrics and productivity ratios.
Reasoning Ability
Capable of making confident, quick decisions under pressure. Skilled in prioritizing multiple demands and solving complex service issues in the field.
Physical Demands
This role is physically active and regularly involves walking job sites, climbing, kneeling, and lifting equipment or tools up to 75 pounds. Clear vision and manual dexterity are essential to performing supervisory and hands-on tasks safely.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.