Teller I

Job Summary: Responsible for completing financial transactions, as well as educating and referring customers to the Banks products and services.

Education/Experience: A minimum of the following education/experience is required:

• A High School Diploma/GED; equivalent experience: 1 year of experience is equal to 1 year of education.
• A minimum of 1 years experience in banking and/or cash handling related field is required.

Job Specific Responsibilities:

• Accepts deposits, verifies cash, cashes checks.
• Processes cash withdrawals, collection items, cash advances, transfer of funds requests, and stop payment orders.
• Accepts payments for loans.
• Balances and services ATM as needed.
• Completes Currency Transaction Reports.
• Balances coin machine.
• Orders cash and currency.
• Process customer check orders.
• Redeems savings bonds.
• Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.
• Balances drawer daily.
• May be responsible for bank opening/closing.
• Answers customer questions and attempts to resolve customer problems.
• Follows teller policy.
• Promote and maintain positive relations with all contacts, customers and potential customers.
• Other duties as assigned.

Required Technical Knowledge: 

• General computer skills
• Microsoft Office, specifically Word and Excel

Expectations of an Employee:

• Treat all customers and fellow employees with respect
• Exceed customer expectations
• Meet customer needs
• Conduct interactions with honest, ethical, and strong moral principles
• Perform at the highest level
• Take responsibility for actions
• Do what is expected
• Lead by example
• Work as a team
• Efficiently share information in a collaborating and proactive manner
• Pay attention to detail
• Solve problems
• Make sound decisions
• Manage time effectively
• Prioritize effectively
• Perform multiple tasks simultaneously
• Show up for work and be on time
• Comply with all laws and regulations
• Complete all required training

Supervisory Responsibilities:  None

Amount of Travel:  None

Physical Requirements:

• May need to sit/stand for long periods of time
• Sustained visual concentration while working at the computer
• Typing on a keyboard for long periods of time
• Handle high stress environment
• May have to lift heavy bags of coins

Benefits Include:

• Medical, Rx, Dental, and Vision insurance
• HSA, FSA, and Limited FSA
• Employer paid and voluntary Life Insurance/AD&D
• Short-Term Disability
• Long-Term Disability
• Accident/Hospital Indemnity/Critical Illness voluntary plans
• Identify Theft Protection
• 401k with employer match
• Vacation, Sick Leave, and Holiday pay
• Tuition Reimbursement
• Gym membership discounts
• Annual payrate increases
• Incentive based bonuses

It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities.  FirstBank Southwest is an affirmative action employer.