Front Desk Check-In/Out Clerk (9258)

Job Type: Full Time, Non-Exempt
Schedule: Monday through Friday- In Office (Day Shift)

Reports to: Area Manager

About First Urology, PSC
As the largest urologic provider in the greater Louisville and southern Indiana area, First Urology offers comprehensive urologic care for men, women and children of all ages. At First Urology, our physicians are dedicated to finding solutions to a wide range of issues to help patients regain to the quality of life they deserve. 

Why First Urology?

First Urology has been awarded Best Places to Work in Louisville and Southern Indiana by Business First of Louisville for 10 years in a row! We offer competitive compensation, a strong 401k, generous PTO, employee vacation rentals, and a strong work-life balance supported by a no-nights/no-weekends schedule.

Position Summary:

Greets patients and visitors in a professional, friendly and hospitable manner, responsible for answering incoming calls, providing information, transferring calls or taking messages per instruction from appropriate provider/clinician, documents information in appropriate methods. Responds to patient requests/messages, gives information, sets appointments, etc. Skilled in written and verbal communication to assist with a variety of issues. Excellent ability to multitask required. Demonstrates exceptional customer service skills, must be able to work well in a fast-paced environment and learn quickly.

Responsibilities

• Acknowledge all patients in a professional and timely manner.
• Exhibit excellent customer service internally with patients and other external contacts.
• Educate patients regarding upcoming visits, locations, times, etc.
• Provides a variety of information.
• Accurately documents all conversations, calls and actions in patient's electronic medical record and any supporting log.
•  Verify billing items are correct and approved.
• Refer unresolved patient issues to designated departments for further investigation.
• Schedules appointments for follow-ups and established patients.
• Verifies insurance and obtains authorizations.
• Provides patients with lab orders at check out
• Coordinates doctor to doctor referrals
• Verifies insurance and obtains prior authorizations
• Enters labs and scans into patient charts
• Maintains an organized lobby during open hours
• Maintains established productivity benchmarks to meet goals in a fast paced, stressful environment.

Qualifications

• Minimum of 1 year experience a medical receptionist and/or medical assistant.
• Knowledge of medical terminology.
• Knowledge and understanding of HIPAA requirements.
• Two years of full-time experience working in a professional office environment
• Excellent written and verbal command of English.
• Demonstrated data entry skills, advanced software use, including Microsoft Office.
• Excellent customer service skills and ability to be compassionate.
• Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.

Education and Certifications:

• High school diploma or equivalent (required); associate degree or higher a plus.

Benefits:

• 401(k) company contribution of 7.5% annual salary (whether you contribute or not) 
• Dental insurance
• Health insurance
• Vision
• Company Paid Life insurance 20k
• Company Paid AD&D 20K
• Company Paid Long-Term Disability 60%
• 6 Days of Sick Time
• 8 Paid Holidays
• 10 Days of Vacation Time
• Milestone Checks
• Cabin/Condo for vacations

EEOC Statement:

First Urology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. May be required to undergo background check and/or drug screen.

Qualifications:

• - Previous experience with phone systems and medical administrative support is preferred
• - Familiarity with medical collection processes is a plus
• - Proficiency in EMS software