Clinical Training Supervisor (10872)

Location(s): DuPont, Jeffersonville, New Albany, Audubon, South End, Corydon
Department: Clinical
Job Type: Full-Time, Non-Exempt
Schedule: Monday through Friday- In Office (Day Shift)

Reports to: Director of Operations

About First Urology, PSC
As the largest urologic provider in the greater Louisville and southern Indiana area, First Urology offers comprehensive urologic care for men, women and children of all ages. At First Urology, our physicians are dedicated to finding solutions to a wide range of issues to help patients regain the quality of life they deserve. To find learn more about First Urology, go to www.1sturology.com

Why First Urology?

First Urology has been awarded Best Places to Work in Louisville and Southern Indiana by Business First of Louisville for eight years in a row! We offer competitive compensation, a strong 401k, generous PTO, employee vacation rentals, and a strong work-life balance supported by a no-nights/no-weekends schedule.

Position Summary:

The Clinical Training Supervisor is responsible for developing, implementing, and maintaining standardized clinical training programs for all medical assistants and clinical support staff across multiple office locations. This position ensures consistency in patient care processes, competency validation, sterilization practices, regulatory compliance, and equipment maintenance throughout the organization. The Clinical Training Supervisor serves as an educator, coach, and clinical resource to promote excellence, patient safety, and operational efficiency within the urology practice.

Essential Duties and Responsibilities:

Clinical Education and Training

• Develop and implement orientation programs for newly hired clinical staff.
• Provide ongoing education and competency-based training for Medical Assistants and other clinical support personnel.
• Standardize clinical workflows and best practices across all office locations.
• Teach the legal hierarchy of delegation; ensure that all training curricula instruct MAs never to perform a clinical task without a direct, documented order from a licensed provider.
• Conduct hands-on training in:

• Patient rooming processes
• Vital signs and documentation
• Medication administration
• Injections
• Specimen collection and processing
• Catheterization techniques
• Cystoscopy preparation and turnover
• Urodynamic testing preparation
• Bladder instillation procedures
• Sterile technique
• Instrument processing

Competency Validation

• Develop legally compliant competency checklists for all clinical roles.
• Perform annual competency assessments and skill validations.
• Monitor completion of required competencies and remediation plans.
• Maintain records of training, certifications, and competency evaluations.
• Identify performance gaps and provide individualized coaching.

Sterilization and Regulatory Compliance

• Audit sterilization and high-level disinfection processes.
• Ensure autoclave logs are completed accurately and maintained appropriately.
• Verify biological indicators and sterilization solutions are monitored according to policy.
• Conduct routine inspections of instrument reprocessing areas.
• Collaborate with our OSHA officer to educate staff regarding OSHA, infection prevention, and safety standards. 
• Participate in regulatory preparedness activities.

Equipment Oversight

• Monitor clinical equipment to ensure proper maintenance and functionality.
• Verify calibration schedules are maintained.
• Educate staff regarding proper equipment handling and care.
• Identify equipment concerns and coordinate corrective action.
• Assist with implementation and training of new technologies and equipment.

Quality Improvement

• Conduct routine site visits to assess adherence to established workflows.
• Identify opportunities to improve efficiency, patient safety, and consistency.
• Collaborate with office managers and leadership to implement process improvements.
• Track and report training outcomes and compliance metrics.
• Assist with the development and revision of clinical policies and procedures.

Leadership and Collaboration

• Serve as a clinical resource for office managers and providers.
• Support leaders in addressing clinical performance concerns.
• Foster a culture of accountability, teamwork, and continuous learning.
• Participate in committees related to clinical quality and safety initiatives.
• Assist with change management during implementation of new initiatives.

Qualifications:

Required

• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), LPN, or RN. and/or a minimum of five years of clinical experience in a physician's office setting.
• Strong knowledge of infection prevention and sterilization practices.
• Proficiency with electronic medical records.
• Ability to travel between practice locations.

Preferred

• Two years of training, precepting, leadership, or mentoring experience.
• Previous urology experience.
• Experience in multi-site physician practice.
• Experience developing educational materials and competency programs.
• Knowledge of OSHA, CLIA, and accreditation requirements.

Knowledge, Skills, and Abilities

• Exceptional communication and presentation skills.
• Strong coaching and mentoring abilities.
• Ability to influence and educate staff at all levels.
• Excellent organizational and documentation skills.
• Ability to manage multiple projects independently.
• Strong attention to detail.
• Commitment to quality improvement and patient safety.

Physical Requirements

• Frequent standing and walking.
• Ability to lift up to 25 pounds.
• Travel between office locations as needed.
• Ability to demonstrate clinical procedures.

Success Measures

The Clinical Training Supervisor will be successful when:

• Clinical workflows are standardized across all locations.
• New hires achieve competency within established timeframes.
• Annual competencies are completed on schedule.
• Sterilization audits demonstrate high compliance rates.
• Equipment logs and calibration records remain current.
• Clinical errors and process variation decrease.
• Staff report increased confidence and preparedness in their roles.

Benefits:

• 401(k) company contribution of 7.5% annual salary (whether you contribute or not) 
• Dental insurance
• Health insurance
• Vision
• Company Paid Life insurance 20k
• Company Paid AD&D 20K
• Company Paid Long-Term Disability 60%
• 6 Days of Sick Time
• 8 Paid Holidays
• 10 Days of Vacation Time
• Milestone Checks
• Cabin/Condo for vacations

EEOC Statement:

First Urology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. May be required to undergo background check and/or drug screen.