Garage Door Install Service Supervisor

POSITION SUMMARY: The Field Install Service Supervisor is responsible for leading and supporting garage door installation technicians and service teams in the field. This role ensures safe, timely, and high-quality installations, repairs, and maintenance of garage doors at residential and commercial job sites. The Supervisor is a hands-on leader, providing guidance, troubleshooting expertise, quality assurance, and customer support to ensure complete satisfaction and team performance.

ESSENTIAL JOB FUNCTIONS:

• Supervise and support daily field operations for installation and service technicians.
• Conduct site visits to monitor work quality, safety compliance, and adherence to company standards.
• Serve as an escalation point for technical challenges, complex installations, or customer concerns.
• Train and mentor new and existing technicians on installation procedures, safety practices, and customer service.
• Audit installations and service calls for quality assurance and corrective action when needed.
• Coordinate with scheduling, warehouse, and customer service teams to ensure timely and complete job execution.
• Ensure all field staff comply with OSHA safety standards and company policies.
• Maintain an accurate record of job progress, delays, warranty claims, and technician performance.
• Manage tools, equipment, and materials inventory assigned to crews.
• Assist in hiring, coaching, and performance evaluations of field staff.
• Lead daily or weekly team huddles to review priorities, safety topics, and goals.

QUALIFICATIONS:

• High school diploma or GED required; trade or technical training preferred.
• Minimum 3–5 years of experience in garage door installation and service.
• At least 1 year of supervisory or team lead experience.
• Strong knowledge of overhead door installation methods, tools, and safety standards.
• Ability to read and interpret work orders, technical drawings, and job specs.
• Excellent communication, leadership, and problem-solving skills.
• Proficient in using mobile devices, apps, or tablets for reporting and dispatching.
• Valid driver’s license and clean driving record.
• Ability to lift 75 lbs., climb ladders, and work outdoors in varying conditions.

Working Conditions:

• Regular travel to job sites within assigned territory.
• Work is performed both indoors and outdoors, exposed to weather and construction conditions.
• On-call or extended hours may be required to meet customer demands.

COMPETENCIES:

Customer Focus

• Builds customer confidence, is committed to increasing customer loyalty, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures customer commitments are met, solicits opinions and ideas from customers, and responds timely to internal customers.

Communicates Effectively

• Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, and has good listening skills.
• Collaboration skillset in developing aligned objectives and plans.

Decision-Making/Judgment

• Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses the root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

Vision & Values

Supports values and daily actions and decisions, communicates vision and values to others, generates enthusiasm, and incorporates vision when planning.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to stand, walk, talk, or listen. The employee frequently is required to use hands or fingers and handle or feel objects, tools, or controls. The employee is required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to ​50​ pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

OTHER:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Job Type: Full-time

Pay: $19.00 - $23.13 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Tempe, AZ 85282 (Required)

Ability to Relocate:

• Tempe, AZ 85282: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $23