Loan Document Specialist I - Consumer

Position Summary

The Consumer Loan Documentation Specialist role is responsible for preparing, reviewing, and validating consumer loan documentation in accordance with approved loan terms, internal policy, and applicable federal and state regulations. This role performs critical first-line risk control activities that directly impact regulatory compliance, customer experience, and the bank’s ability to perfect and maintain lien position.

Risk and regulatory accountability exist at all levels of this role. Progression through Levels I–III reflects increasing mastery, accuracy, independence, depth of regulatory and policy knowledge, and training scope. Tolerance for regulatory or lien-impacting defects does not increase by level.

Essential Duties And Responsibilities

Documentation Preparation and Review

• Prepare consumer loan documentation for real estate and non-real estate loans in accordance with approved loan terms, internal credit policy, and applicable regulatory requirements.
• Process consumer loan modifications, including renewals, deferrals, and other modification requests, in accordance with approved terms and applicable requirements.
• Review system-generated documents to ensure accuracy, completeness, and alignment with loan approvals.
• Identify discrepancies, missing information, or documentation defects prior to closing and take appropriate corrective or escalation action.
  
  

Regulatory Compliance and Risk Identification

• Apply consumer lending regulations including, but not limited to, TRID, RESPA, HMDA, HPML, FDPA, and Regulation B.
• Identify documentation, regulatory, or collateral risks that could result in compliance violations, customer harm, or impaired lien position.
• Escalate exceptions, risks, or unclear requirements in a timely and appropriate manner.
  
  

Collateral and Lien Support

• Review collateral documentation, including title and lien documentation, to confirm requirements are met to establish and perfect the bank’s security interest.
• Verify appraisal, flood, environmental, title, and other collateral support requirements are complete, accurate, and sufficient for the loan type and collateral.
• Ensure documentation supports enforceability and compliance with internal and external requirements.
  
  

Collaboration and Issue Resolution

• Partner with Loan Officers, Lending Teams, Credit Administration, and Compliance to resolve documentation deficiencies or clarify approval terms.
• Support Community Bank personnel by answering documentation requirements and processing questions or escalating when additional guidance is needed.
• Research and analyze documentation or compliance questions to support accurate and timely file completion.
  
  

Workload Management and SLA Prioritization

• Independently prioritize assigned workload to meet SLA expectations and minimize aged, delinquent, or time-sensitive work.
  
  

Audit, Quality, and File Maintenance

• Support internal audits, regulatory exams, and quality assurance reviews by ensuring loan files are complete, accurate, and properly documented.
• Process denied, withdrawn, and fallout applications to ensure regulatory and documentation completeness.
• Maintain and image complete loan and collateral files so records are accurate, accessible, and audit-ready.
  
  

Additional Responsibilities

• Participate in process improvement efforts related to documentation, workflow, quality, customer/member experience, and risk reduction.
• Complete required compliance, regulatory, and job-specific training within assigned timeframes.
• Provide support during internal audits, regulatory exams, and quality reviews by researching questions and supplying accurate documentation.
• Perform other duties as assigned based on business need.
  
  

Level-Specific Expectations

Level I – Foundational

Focus: Learning, execution, and foundational risk identification.

• Develops working knowledge of consumer lending documentation, systems, policies, and regulatory requirements.
• Performs documentation preparation and review with defined accuracy standards while progressing from understanding how tasks are completed to why requirements exist.
• Identifies potential risks and documentation issues and escalates appropriately.
  
  

Level II – Proficient

Focus: Independence, consistency, and peer support.

• Demonstrates deeper knowledge of consumer lending regulations, internal policy, and documentation standards.
• Independently identifies and resolves the majority of documentation, compliance, and collateral issues without prompting.
• Serves as a peer trainer and informal reviewer for Level I team members.
  
  

Level III – Advanced

Focus: Advanced expertise and extended training scope.

• Applies advanced knowledge of consumer lending regulations, state-specific requirements, and internal policy to complex or non-routine scenarios.
• Serves as a training and support resource beyond immediate teammates and assists leadership in resolving complex documentation, compliance, or lien-perfection issues.
  
  

Qualifications

Education

• High School diploma or equivalent required.
• Associate’s and/or Bachelor’s degree preferred
  
  

Experience

• Preferred experience in consumer loan documentation, loan operations, or related financial services roles.
  
  

Skills & Competencies

• Strong attention to detail with the ability to work accurately in a deadline-driven environment.
• Demonstrated ability to research, analyze, and apply procedures, regulations, and policy guidance.
• Effective written and verbal communication skills.
• Proficiency with loan systems, document management tools, and standard office applications.
• Uses sound judgment, problem-solving, and organizational skills to manage complex or time-sensitive tasks.
• Provides professional customer service to internal partners and customers/members.
• Works independently while maintaining appropriate communication, collaboration, and escalation practices.
  
  

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:

Durant-Corporate

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.