What are the responsibilities and job description for the Customer Title Specialist position at First Title & Escrow?
Customer Title Specialist
M-F 9am-5:30pm EST
As a Customer Title Specialist, you’ll play a critical role in clearing the path for successful real estate transactions. You’ll dive into title reviews and analyzing documents to determine insurability and ensure a clear title. You’ll leverage your deep understanding of underwriting guidelines and property research processes to deliver rock-solid title decisions. If you love reviewing and clearing; serving as a primary contact during the transaction, problem-solving complex puzzles, have a sharp eye for detail, and enjoy working at the intersection of research and real estate, this is a fantastic opportunity to grow your expertise on a national stage.
What You’ll Do:
- Monitor daily workflow and ensure appropriate work
- Perform thorough title examinations of public records (deeds, mortgages, tax records, judgments, liens, plats, etc).
- Prepare title commitments in compliance with company and underwriter requirements.
- Identify title defects, such as breaks in the chain of title, unreleased mortgages, or other encumbrances.
- Communicate clearly with clients and customers; delivering clear title in a little as 10 days.
- Work with underwriters to obtain special coverage and endorsements as needed.
- Issue title policies within 5 days of file disbursement.
- Maintain knowledge of title insurance regulations, state-specific requirements, and underwriting standards across different jurisdictions.
- Ensure timely delivery of title products within strict deadlines.
- Maintain detailed and up-to-date records in the title production system, documenting all actions and communications.
- Escalate complex issues to management or underwriter for resolution guidance.
- Consistently meet established service level agreements (SLAs), quality standards, and internal performance metrics.
- Assist with title production improvements and participate in training new examiners as needed.
- Other duties as assigned. Occasional overtime may be required to meet deadlines or close transactions.
What You Need:
- 3 years of experience in title examination, clearance and policy issuance.
- Strong knowledge of real estate legal documents and title insurance underwriting.
- Ability to interpret legal descriptions, surveys, plats, and public records.
- Experience with Resware, title production software is a plus
- Excellent attention to detail, analytical, and problem-solving skills.
- Strong verbal and written communication abilities.
- Ability to work independently in a fast-paced, deadline-driven environment.
About First Title
First Title is a technology-forward leader in title insurance and closing services. Headquartered near Washington, D.C., with strategic regional offices across the U.S., we serve some of the country’s top real estate and financial organizations. Our technology platform, Resware, streamlines operations, reduces inefficiencies, and helps our clients close faster and more efficiently. We combine personalized service with expertise and modern digital tools to deliver industry-best results — all backed by a commitment to operational excellence, compliance, and client success.
Interested in joining a high-performance team that’s shaping the future of title services?
Apply now and help us deliver best-in-class closings nationwide.