Subaru Suffolk New Vehicle Delivery Specialist

FIRST TEAM SUBARU SUFFOLK is looking for a NEW VEHICLE DELIVERY SPECIALIST!!!

JOIN A LEADER IN THE AUTOMOBILE INDUSTRY! AND AN AWARD-WINNING COMPANY!!

We are looking to add a New Vehicle Delivery Specialist to assist our Customers with the technology and operation of the new Subaru! Also known as a LOVE ENCORE SPECIALIST, this role is critical in supporting new Subaru Owner's and their Vehicle.

First Team Subaru Suffolk is a dynamic part of the First Team Automotive Group of dealerships that offers a Team environment, great benefits and ongoing training and support. We are an extraordinary company and an extraordinary place to work! We sell vehicles people love and offer service people can trust. Our Team is a group of hard working professionals who are passionate about our vehicles and being #1in Customer Service. We offer an excellent benefit package as well as a friendly and fun atmosphere!

A Vehicle Delivery Specialist is our Customer's contact regarding questions about the technology or how to operate key features in their new Subaru. A Vehicle Delivery Specialist trains to become a subject matter expert on all things Subaru in order to provide a complete explanation of Subaru Features, Warranty and Maintenance Schedules to our Customers! A Vehicle Delivery Specialist must maintain Customer Satisfaction Scores at or above Subaru standards. We are looking for someone who is outgoing, articulate, familiar with technology, has patience to teach, a high energy level and outstanding customer follow-up skills. Qualified candidates must have a high school diploma or GED, be able to pass a background check, drug screen, has a good driving record and be able to work in an all-weather environment.

Job Summary

A Vehicle Delivery Specialist under the guidance of the Sales Managers will assist Customers in addressing questions about technology and operation of new Subaru vehicles.

Essential Job Responsibilities

• Present Subaru products in an effective manner that ensures Customer understanding.
• Maintain a high degree of product and technical knowledge. Conduct continuous research and maintain a collection of Subaru product and technical information.
• Resolve Customer inquiries for vehicle technology issues.
• Master product knowledge on all Subaru vehicles.
• Develop and practice presentations for all Subaru vehicles and their features.
• Maintain and utilize a collection of technology information and resources to assist in explanations.
• Assist Customers in the delivery of their new Subaru and personalize those deliveries to their needs.
• Demonstrate vehicles features, technical and dynamic systems, and controls.
• Introduce and explain quick guides and online resources for more in-depth information.
• Maintain a log of all Customer deliveries.
• Follow up on delivered vehicles within a specified amount of time to ensure Customer Satisfaction and understanding of featured technology.
• Train Sales Staff and other dealership personnel on new technology, as needed.
• Pro-actively engage with Customers who visit the dealership to answer questions and respond to concerns.
• Pro-actively collaborate with the Sales Department to assist Customers with their technology concerns by appointment.
• Oversee deliveries for the Sales Team to ensure that proper information is explained.
• Any other related responsibilities as assigned by manager.
  
  

Responsibilities (include But Are Not Limited To)

• Ability to hold yourself accountable and achieve goals with limited direct supervision.
• An impressive work-ethic and Team-minded mentality.
• Professional appearance and conduct.
• Self-motivated and the ability to work in a Team environment.
• Excellent verbal/written communication, strong negotiation and presentation skills.
• Working knowledge of computers.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company's Values in all interactions with Customers, Co-Workers and Vendors.
  
  

Additional Requirements

• Pass a motor vehicle report and possess an acceptable safe driving record.
• Pass a criminal background check and drug screen.