Program Coordinator

At First Step, we believe every team member is vital to our mission. If you are passionate about our values and committed to making a difference, we invite you to join us in our efforts to build a stronger, more resilient, and inclusive community.

The Family Well-Being Programs Coordinator plays a vital role in supporting the planning, coordination, and delivery of family well-being programming. This position assists with program implementation, maintains accurate program data, develops and manages materials, supports grant compliance and reporting, and contributes to overall administrative and operational functions.

This position reports to the Director of Family Well-Being and works closely with the Executive Director, Administrative Team, and Family Well-Being Team to ensure programs run smoothly and effectively serve families in the community.

The ideal candidate is dependable, detail-oriented, organized, and adaptable, with the ability to work both independently and collaboratively in a dynamic, family-centered nonprofit environment.

First Step is committed to fostering a positive, supportive, and healthy work culture. The individual in this role is expected to actively contribute to and uphold this environment through professionalism, collaboration, and consideration for colleagues and the communities we serve.

Key Responsibilities:

Program Support & Coordination

• Assist in the development, coordination, and implementation of family well-being programs and activities
• Support scheduling, logistics, and day-to-day program operations
• Help coordinate participant, community, and volunteer engagement and communication
• Prepare and organize program supplies and materials
• Provide on-site support during programming activities and events on an as needed basis

Data Management & Reporting

• Maintain accurate and up-to-date program data and records
• Assist with data entry, tracking, and database management
• Support grant compliance by collecting required documentation and metrics
• Assist in preparing reports for funders and internal use

Materials Development & Communications

• Create, update, and organize program materials, forms, and resources
• Assist in developing outreach materials and communications for families and communities
• Support engagement efforts to increase participation and retention

Administrative & Operational Support

• Provide general administrative support across programs
• Assist with office organization, scheduling, and coordination between teams
• Support cross-departmental communication and collaboration
• Help ensure program operations align with organizational policies and procedures

Qualifications & Skills

• Strong organizational skills with high attention to detail
• Ability to manage multiple tasks and adapt to changing priorities
• Excellent written and verbal communication skills
• Proficiency with basic office software (e.g., Microsoft Office, Excel, Teams, etc.)
• Ability to work independently and as part of a team
• Dependable, punctual, and professional
• Commitment to supporting families and children in the community
• Flexibility and willingness to adapt to evolving program needs
• Positive, team-oriented attitude
• Strong problem-solving and time management skills
• Experience working in nonprofit, early education, or family services settings preferred

Work Environment & Physical Requirements

• Combination of office-based and active work
• Frequent movement between buildings and program spaces
• Regular use of stairs
• Ability to lift and carry materials and supplies
• Driving between locations as needed; Valid driver’s license and auto insurance is required
• Extended periods of computer-based work

This job description is our best approximation of the job and is subject to change.

We are committed to creating and sustaining an inclusive culture that promotes and values diversity, reflects the diversity of the communities we serve, and where everyone feels empowered to bring their authentic selves to work every day. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender expression or identity, national origin, age, disability, genetics, ancestry, ethnicity, marital status, veterans' status, citizenship status, or membership in any other group protected by federal, state, and local law. We strongly encourage applications from individuals who identify as Black, Indigenous, People of Color (BIPOC), immigrants, people with disabilities, members of the LGBTQ community, veterans, and individuals with diverse cultural backgrounds and language abilities. In addition to federal law requirements, First Step Family Support Center complies with applicable state and local laws governing nondiscrimination in employment.

Pay: $22.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a current driver license?

Work Location: In person

Salary : $22 - $25