Workers' Compensation/Auto Accident Legal Scheduler

Job Title: Workers Comp and Automobile Accident Scheduler

Reports To: Department Supervisor

Position Objective: The WC/AA Scheduler is responsible for scheduling appointments for workers compensation and auto accident patients. Presents a positive image to supporting staff members and patients at all times.

Position Requirements: High School Diploma or Associates Degree in related field, previous experience in scheduling appointments, excellent communication and computer skills, good working knowledge of medical terminology and WC and auto insurance experience a plus. Ability to maintain good working relationships with all co-workers, patients and general public. Knowledge of state laws and statutes. Understanding of legal process involving medical claims. Understanding and react to developing trends in healthcare reimbursements.

Detailed Responsibilities:

• Schedule appointments for WC/AA patients.
• Send tasks and communicate with doctors and clinical staff.
• Gain and retain knowledge of WC/AA laws.
• Work responsibly with the rest of your team.
• Maintaining patient confidentiality.
• Organizational responsibilities: promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients or staff with immediate supervisor in a timely manner.
• Gain and retain knowledge of company EMR system.
• Proficient at multi-tasking.
• Communication with occupational health facilities, attorneys, adjusters, and clinical teams. Maintain good connections and working relationships with any outside vendors.

Physical/Mental Demands: High levels of mental concentration are required. Must handle multiple tasks simultaneously and subject to interruptions. Physical effort requires sitting for long periods of time and repetitive movements consisting of reaching with hands and arms. Manual dexterity, visual acuity, and the ability to speak and hear are required.

First StateOrthopaedics reserves the right to revise this job description at any time.

EXPECTATIONS OF ALL EMPLOYEES

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPAA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions and other team functions.
• Provide additional duties as may be assigned.

NOTE: This job description is not intended to be all-inclusive. The above statements are not to be construed as an exhaustive list of all responsibilities, skills or duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments). This document does no create an employment contract and employment is “at-will”.

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Workers' Compensation & Auto Accident claims: 1 year (Required)
• working with attorneys: 1 year (Required)
• Legal Scheduling: 1 year (Required)

Work Location: In person