Front Office Representative

First State Orthopaedics is looking for a Front Desk Receptionist for our Kent County locations with as-needed travel to provide direct support to physicians, mid-level providers, clerical staff and patients. Coordinates inter and intra office communications. Work directly with patients to ensure smooth patient flow, patient satisfaction and coordination of multiple tasks. Presents a positive image to supporting staff members and patients at all times.

*Rotating 4 days a week and 4 1/2 days a week schedules available.

Position Requirements:

High School Diploma or Associates Degree in related field, previous experience in a medical office practice, excellent communication and computer skills, patient service focus and professional appearance. Required to work flexible hours between 7:00am and 6:00pm as well as report to multiple office locations. Valid driver's license and access to reliable transportation on a daily basis is essential because travel during your shift to various offices may be required.

Detailed Responsibilities:

• Answering incoming telephone calls
• Schedule appointments.
• Update patient information.
• Collect patient demographic information and nature of complaint/injury on new patients that contact the office by phone, enter data in the computer, schedule appointments.
• Carefully document all incoming messages and task to appropriate party.
• Refer calls of a clinical nature to the appropriate medical secretary or provider.
• Primary daily patient check-in and check-out, collection of demographic data, and collection and posting of co-pays.
• Collect workman’s compensation date and state of injury and forward call to the workman’s compensation department.
• Place out guide and films in appropriate doctor bin.
• If patient medical records need to be obtained, have patient fill out Authorization to Release Medical Information.
• Process credit card payments and end of day settlement for credit payments.
• Complete end of day tally sheet for monies collected.
• Manage petty cash account.
• Create encounters
• Maintain adequate copies of all front office forms.
• Back-up or delegate other front office staff duties as needed.
• Cover front desk while co-worker at lunch.
• Maintaining patient confidentiality.
• Organizational responsibilities: promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients or staff with immediate supervisor in a timely manner.

Work Remotely

• No

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available to travel to the required offices in this region? Dover, Smyrna, Milford and Middletown

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Dover, DE (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Salary : $17