Front Desk Phone Coordinator

Front Desk Phone Coordinator – Oral Surgery (Seaford, DE)

First State Oral Surgery
Seaford, DE | Full-Time

First State Oral Surgery is seeking an experienced Front Desk Phone Coordinator to support our busy, fast-paced multi-location oral surgery practice. This role is ideal for a highly organized healthcare professional with strong dental scheduling, oral surgery, insurance verification, and high-volume patient communication experience.

As the first point of contact for our patients and referring offices, this team member plays a critical role in delivering exceptional service while coordinating schedules for multiple providers across several locations.

We are looking for someone who is professional, efficient, detail-oriented, and comfortable handling a large volume of calls in a specialty surgical environment.

Why Join First State Oral Surgery?

• Established, growing multi-provider oral surgery practice
• Supportive leadership and team-focused environment
• Opportunity for growth within a specialty surgical office
• Competitive compensation based on experience
• Benefits package available
• PTO and paid holidays
• Cross-training and advancement opportunities

Primary Responsibilities

• Answer high-volume incoming calls
• Schedule oral surgery consultations, sedation cases, extractions, implants, biopsies, and post-op visits
• Coordinate provider schedules across multiple locations to maximize efficiency
• Receive and process referrals from general dentists, orthodontists, and specialty offices
• Review and verify patient demographics, insurance, and Medicaid eligibility
• Explain appointment instructions, arrival times, fasting requirements, and financial expectations
• Manage appointment confirmations, cancellations, reschedules, and waitlists
• Triage urgent patient concerns and route appropriately to clinical teams
• Communicate with assistants, office managers, and providers regarding scheduling needs
• Document all calls accurately in the patient chart and scheduling system
• Maintain strict HIPAA compliance and confidentiality
• Assist with workflow support for insurance and treatment coordination teams

Qualifications

Required:

• Strong experience handling high-volume phone calls
• Excellent phone etiquette and professional communication skills
• Strong multitasking, organization, and attention to detail
• Ability to work efficiently in a fast-paced specialty office

Preferred:

• Minimum 2 years of dental, oral surgery, OMS, or medical front desk scheduling experience
• Oral surgery or dental specialty experience
• Experience scheduling for multiple providers and/or multiple locations
• Experience with sedation or surgical scheduling
• Medicaid and dental insurance verification experience
• Knowledge of referral workflows and treatment coordination
• Experience with Dentrix, OMSVision, Eaglesoft, or similar dental software

Ideal Candidate

The ideal candidate has prior oral surgery, OMS, periodontics, endodontics, or dental specialty front desk experience and can confidently manage complex schedules, patient calls, and referral coordination while maintaining a calm and professional demeanor.

Candidates with experience in dental call centers, specialty scheduling, treatment coordination, or multi-provider healthcare scheduling are strongly encouraged to apply.

Schedule

• Full-time
• Monday–Friday
• Day shift
• Rotating location support as needed

Pay

$19 per hour, based on experience

Experience

• Dental or medical scheduling: 2 years (Preferred)
• Oral surgery or specialty office: 1 year (Preferred)

Work Location

In person – multiple office locations

Apply Today

If you are an experienced dental scheduling professional who thrives in a fast-paced specialty environment, we would love to hear from you.

Apply through really with your resume and relevant specialty scheduling experience.

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $19