Loan Servicing Administrator

First State Bank – Job Description

Job Title:                  Loan Servicing Administrator               Status      Non-Exempt

Department:             Loan Servicing

Reports To:               Loan Servicing

Primary Purpose of the JOB:

The Loan Servicing Administrator is responsible for ensuring accurate and timely processing of all loan-related transactions once the loan is boarded to the Core system. They are the subject matter experts to provide support to borrowers as well as branch and operations center staff.

Essential DUTIES:

• Ensure all new loans are boarded to the bank’s Core.
• Protect First State Banks loan interests by ensuring collateral is correctly secured at the time of boarding (UCC’s are filed, Titles have Liens, Mortgage and Final Title Policies are perfected, and Collateral has insurance)
• Ensure all loan payments are posted the day they are received.
• Research and resolve borrower concerns within pre-defined Service Level Agreements (SLA)
• Process loan maintenance requests while ensuring each request has proper requesting authority.
• Review Loan Exception and Posting Journal reports daily.
• Accurate and timely process loan payoffs.
• Prepare discharges and termination statements.
• Prepare and deliver monthly reports.
• Yearly re-amortization of SBA loans, per the current SBA Standard Operating Procedure (“SOP”)
• Process daily non-posted items, taking action on all items through reporting, coding changes, recoveries, and other account payments. 
• Review annual escrow analysis to confidently respond to all customer inquiries.
• Monitor and pay taxes on escrow and non-escrow loans.
• Develop and maintain a courteous and professional relationship with colleagues while maintaining timely and prompt daily attendance.

Other DUTIES:

• Other duties as assigned.

Required Experience/SKILLS:

• Six months to one year related job experience
• Knowledge of MS Office
• Ability to handle various tasks simultaneously
• Good attention to detail and confident ability to make decisions

Required EDUCATION:

• High school diploma or equivalency (GED)

Working CONDITIONS:

• Office environment with little exposure to physical hazards or conditions
• Occasional same day travel between branches using personal vehicle.
• Ability to enter data into a computer and work with computer programs: Microsoft Word and Excel
• Ability to stand and/or sit for long periods of time
• Ability to reach with hands and fingers, touching computer buttons/adding machine buttons for extended periods of time
• Ability to use fingers and hands to answer telephone repeatedly

Employees are expected to comply with all laws, regulations, bank policies and procedures, including specifically First State Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and it’s Customer Identification Program.  Failure to comply with either the letter and/or spirit of these laws may result in disciplinary action, up to an including termination.  

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.  

Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.