Wire Services Manager

First State Bank’s mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders.  Our Core Values are:  Genuinely Care, Trust, Relentless Improvement and Accountability.  All FSB employees perform their daily job responsibilities following these guiding principles in all aspects. 

Summary

The Wire Department Manager is responsible for leading a team of wire transfer specialists, ensuring the accurate and timely processing of domestic and international wire transfers, and maintaining compliance with all banking regulations. 

Key Responsibilities:

Leadership & Team Management

• Supervise and lead the wire transfer team, provide guidance, training and performance evaluations.
• Foster a positive work environment that emphasizes teamwork, accountability, and continuous improvement.
• Monitor daily workflow, allocate tasks, and ensure the team meets processing deadlines. 
• Responsible for executing sound decisions concerning the wire department personnel and processes.

Operational Management

• Oversee the processing of incoming and outgoing domestic and international wire transfers, ensuring accuracy, timeliness, and compliance with bank policies.
• Review and approve wire transfers, ensuring compliance with AML and OFAC guidelines.
• Detect and prevent fraudulent activity.
• Resolve any issues or discrepancies related to wire transfers, working with other departments as needed.
• Make decisions for the Wire Department.
• Ensure proper reconciliation of wire transfers and timely resolution of outstanding items.
• Maintain up-to-date knowledge of relevant banking regulations, including AML, OFAC and other compliance requirements.
• Ensure all wire transfer activities comply with bank policies and regulatory standards.
• Collaborate with the Compliance, Risk Management and Fraud teams to address any potential concerns.
• Partner with front line personnel to provide necessary ongoing training.
• Assist in audits, both internal and external, related to wire transfer operations.
• Identify and implement process improvements to enhance the efficiency and accuracy of wire transfer operations.
• Develop and maintain procedures for wire transfer activities.
• Stay informed of industry trends and technology advancements to improve department operations.
• Provide exceptional external and internal customer service by addressing wire transfer inquiries and resolving customer issues promptly and professionally.
• Collaborate with branches and other departments to ensure seamless communication and service delivery related to wire transfers.
• Prepare and maintain accurate records of wire transfer activities, including daily reports and reconciliation documents.
• Monitor and report on key performance metrics.