Deposit Operations Representative

 
A Deposit Operations Representative is the critical assistance customers often need by phone and occasionally in person for account-related questions and needs. A genuine interest in serving customers, which includes requests from other departments and bank employees, is key. A successful D.O. Representative must read at a level sufficient to understand memorandums, instructions and various forms; write in a clear, concise and legible manner; have math and reasoning skills; be able to work alone or in a team environment; to work under time constraints; and to use good judgment and relate tactfully, respectfully and professionally with co-workers and customers. No job stands alone but rather works in concert with other locations to successfully promote the Bank in all things. 
 
QUALIFICATIONS -  THOSE WHO MEET MINIMUM QUALIFICATIONS CAN BE GIVEN CONSIDERATION FOR EMPLOYMENT.
*At least six months' steady customer service experience. 
*A working knowledge of Word and Excel is important. Familiarity with Horizon would be a plus. 
*Job experience with debits and credits would be ideal.
*Necessary skills include organization, self-motivation, and effective communication and interpersonal skills as job requires daily contact with co-workers and customers by phone and in person.
*Must be able to meet the physical requirements (i.e. walking to/from post office and Main Office, lifting up to 40 lbs. although that's a maximum and not daily, carrying sometimes cumbersome objects, pushing/pulling cart) of sorting and delivering mail and packages for system-wide distribution according to an established schedule.

RESPONSIBILITIES  Relieving/filling in at the switchboard on a regular basis, providing account information to customers and co-workers by phone and in person, contacting customers with returning bank statements, maintaining a call log and spreadsheet for returned bank statements and mail pick-up, sort and delivery duties. Other duties could be assigned at a later date. 

PRIMARY OBJECTIVE  To be available to work as assigned in order to serve and assist customers with their banking needs with concern and knowledge of Bank products and services and to accurately perform the duties of this department according to practice and procedure in a team-oriented environment (i.e. working in harmony with all bank employees). ALL job duties require strict adherence to all applicable federal and state rule and regulations as well as Bank policies and procedures.

EXPECTATIONS  To perform all job duties and responsibilities as assigned and to follow all safety rules and banking regulations, policies and practices. Regular attendance according to the work schedule (8a to 5p with flexibility to work after 5p) is necessary and essential as is receiving detailed information verbally, in person and by telephone. Extensive reading and computer use is expected the majority of the time.